All reviews

Rating Breakdown

  • 5
    86% (32 ratings)
  • 4
    3% (1 ratings)
  • 3
    3% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    8% (3 ratings)
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1 / 5 Share

Feb. 13, 2024

I engaged with this marketing company with high hopes, but unfortunately, my experience has been far from satisfactory. The journey began with Herman, who initially assisted us, but after three months, I observed minimal return on investment (ROI) and no significant improvement in our website's conversion rates. In an attempt to address the issues, the representative was switched to Kyle, only to be replaced by Brian shortly after. Despite Brian's friendly demeanor, the outcomes were still disheartening. After investing a total of $4,800, the generated sales barely exceeded $1,000 over a six-month period. This disappointing performance left me questioning the effectiveness of their strategies and the value of the services rendered. One major point of contention is the lack of transparency regarding their offerings. During the sign-up process, there was no indication that the company solely focuses on paid ads and does not provide SEO services. This crucial detail was only discovered later on, and it significantly impacted the overall effectiveness of the marketing campaign. The absence of SEO services means that if you don't have a substantial budget for paid ads, your investment may result in minimal returns. This limitation should have been clearly communicated during the initial discussions, allowing clients to make informed decisions based on their budget and marketing goals. In essence, my experience with this marketing company has been marked by unfulfilled promises, limited results, and a lack of upfront transparency. I would caution potential clients to exercise due diligence and carefully consider their specific needs and budget constraints before engaging with this company. Buyer beware, as the reality may fall far short of the expectations set during the initial pitch.

Using app

--

Total reviews

1

Average rating

1.0

5 / 5 Share

Oct. 19, 2022

Great app so far, pretty easy setup and has a lot of features. Support and live chat is amazing, Scott on chat answered my questions before I even asked them, really knows the product. Highly recommend if you want to get on Google, the support is worth it if you are a rookie like me.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 4, 2022

Well, I'm blown away! We were trying to find a way to connect our websites to google and bing and this is by far the best option! We had several issues with other services and continue to bang our head against the wall to no avail! I sat down on a Friday afternoon, installed the app, was greeted by Scott and in no time I had their app installed on both of our websites and the feeds updated into google. No more wondering what is going on with google! You know, and if you don't just message them and they will tell you what's up! I can not convey how impressed I am with he level of service and technology provided by this team! Anyone who leaves a bad review didn't connect with their support team! Now I will rave about Scott, he was fantastic! He knew the answers to all of my questions before I even asked them. He sent easy-to-follow instructions and helped me along when I was being dense. I'm not sure you can ask for anything more from a company! I mean, I can't think of anything! AWESOME TECH + AWESOME TEAM = HAPPY CUSTOMERS!!!!

Using app

35 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 8, 2022

The S&O team helped me get my feeds set up to my specifications accurately and quickly! The app is extremely versatile in regards to manipulating and enhancing product data. Shout out to Norm and Ed!!

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 30, 2022

The team over at S&O really helped us grow our brand presence again once we became licensed in the anime industry. They are very knowledgeable about digital marketing and helped our team transition to a self-managed plan.

Using app

About 1 year

Total reviews

1

Average rating

5.0

4 / 5 Share

Nov. 22, 2021

I worked with Taisha DeAza and John Sciacchitano in the Sales and Order team and they were truly helpful and prompt. Taisha was patient during our calls and John solved some of our feed issues very quickly. As for the app, it still hasnt hit the sweet spot for us, but the service is very satisfactory.

Using app

About 2 years

Total reviews

3

Average rating

4.7

5 / 5 Share

Nov. 9, 2021

Taisha was very helpful and always answered all of my questions about my campaigns. I was completely new to google ads and she helped me learn alot about them.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

April 22, 2021

Great app and service. Arthur has been wonderful to work with, and extremely effective in increasing our conversions!

Store

Maika

Using app

Over 2 years

Total reviews

4

Average rating

4.5

5 / 5 Share

March 30, 2021

I absolutely love this app and the team at S&O! Nicki has been AMAZING to work with. She has done so many things to boost traffic and conversions for our website. Her last campaign has produced the best selling month since we went live 4 years ago!!! Highly recommend this app and their team - truly the best!

Store

Har-Tru

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 16, 2021

Great Team and excellent app! They performed a difficult conversion for me with no down time, no lost sales and all inquires to them promptly answered. I highly recommend S&O for Google!!!

Using app

Over 2 years

Total reviews

14

Average rating

4.7

1 / 5 Share

Feb. 4, 2021

Wish I could give a negative Star. Paid for there Managed services and account never performed causing losses in ad revenue. So if you want to waist your time and money Try this application.

Using app

11 months

Total reviews

4

Average rating

4.0

5 / 5 Share

Dec. 30, 2020

The S&O team is very knowledgeable, supportive and reactive to any questions or concerns and helped me set up campaigns that have been creating ROAS of over 14 for the last 90 days. I would highly recommend using this app.

Using app

8 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 21, 2020

Fastest support in the world. The best app for those who wanna make a google feed and start a google ads campaign! Highly recommend!

Using app

7 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Oct. 6, 2020

This app is amazing and has most definitely helped me get sales already. The support is world class they are very knowledgeable and very patient and thorough nothing is too much trouble. All the support guys are fantastic but special shout out to Giovanni how has answered loads of questions and given me lots of advice over the last couple of weeks. Although I'm still in the early stages of this app I am very confident it will live up to all my expectations and hopes. Many thanks.

Using app

About 1 year

Total reviews

28

Average rating

5.0

5 / 5 Share

Sept. 24, 2020

This app really makes everything with google ads and product feed so much easier and understandable. Tony and Scott from support has been very patient and given me top of the range support. I would highly recommend this app.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 11, 2020

So far so good. Was able to get support from team with any issues I have had. Would recommend for sure.

Using app

About 3 years

Total reviews

10

Average rating

5.0

Developer Reply

Hey ISS Automotive Solutions! Glad to hear you are having a great experience - never hesitate to reach out to our team whenever you need help or if you want to learn more about getting the most out of S&O!

1 / 5 Share

July 25, 2020

This app is waste, garbage how you can ask for the money wthout doing anything. Well i will suggest you to ignore this app do not install this app

Using app

14 minutes

Total reviews

1

Average rating

1.0

Developer Reply

Hi! Our team reached out via email and phone to learn more about your experience. Our billing plans and pricing (including FREE level plans) are listed clearly and we are required to connect to Shopify's billing API. We'd love to speak with you further to understand your concerns!

5 / 5 Share

May 22, 2020

The App works well but the support is why you add S&O. Scott in support has helped me out of many issues. We use this App on 3 different stores, and really the support team is why. Scott told me they are working on training videos - when they have those -- I will adjust to 5 stars! The "Help" is organized by the page you are working on -- very smart.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the awesome review!

5 / 5 Share

April 1, 2020

Only feed and Google ads software I will ever use. So easy to use and very intuitive. I highly recommend this app.

Using app

About 1 year

Total reviews

9

Average rating

5.0

Developer Reply

Thanks for sharing the "LOVE"!

5 / 5 Share

March 19, 2020

This app works really well and is not too hard to learn once you take some time to explore it! We initially started with a full-service option and worked with a great account manager, then were able to transition to a self-managed option very easily once we were ready to do so. Every person I spoke to and worked with was very friendly and knowledgable! Definitely recommend this app and their services!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0