Essential Ease review for Fordeer: Sales Pop Up ‑ Popups

Hello there, We understand your frustration with your recent experience using our app. We sincerely apologize for any inconvenience caused. To better assist you, we've conducted thorough testing on our store (using the Trade theme) and haven't encountered the "frozen page" issue you described. Please provide more details about the specific popups installed on your store and any actions you took that led to this problem. This information will help us identify the root cause and resolve the issue promptly. Additionally, we’ve checked our support tickets and couldn’t find any previous discussions with our team regarding this issue. It seems we missed the opportunity to assist you before you left a review. We’ve sent you a follow-up email and would really appreciate it if you could take a moment to check and respond. Thank you for your time, and we hope to resolve this quickly for you. Have a wonderful day! Sincerely, Fordeer Commerce