Savena ‑ AI Customer Support
Savena is an AI customer support and helpdesk app for Shopify stores that centralizes conversations across live chat, email, WhatsApp, Instagram, and Messenger. It uses live order data and a website-based knowledge base to answer questions, and it can also perform order actions like updating shipping addresses, swapping or removing items, canceling orders, and creating returns after email verification. The app is positioned to reduce manual support work by handling routine requests automatically while routing anything it should not manage to the merchant’s team.
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Really useful app. It doesn’t just answer customers, it can actually handle things like address changes, cancellations, and order lookups directly in Shopify. That alone has cut down our support tickets a lot. I also like having everything in one place now. Email, chat, and Instagram DMs are all together, instead of us constantly jumping between three different places.
I love the app. They are super responsive, appreciate feedback and act on it. There is a huge focus on constant improvement and making the app do exactly what our business need. We use it to answer our Facebook Messenger, email, website chatbot and Instagram. Excellent product!
Thank you, Hanz Driven, this made our day. Hearing that Savena handles Messenger, email, chat and Instagram exactly the way your business needs is the best feedback we could get. Keep the ideas coming; a lot of what we ship starts with them. 🙏
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