Rating

4.0

feedback

12

Reviews

chart

#4,007

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    8%
  • Less than a day
    8%
  • Less than a month
    8%
  • Less than a year
    75%
  • More than a year
    0%

Reviews Summary

The reviews for the Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the fast shipping, competitive prices, and excellent customer support provided by the app. Users also mention the ease of use and express shipping to multiple countries as key benefits. Additionally, some users highlight the helpful and responsive nature of the customer service agents, such as Winter, Tom, Joyce, and personal reps, who have made their experience pleasant. On the negative side, there are complaints about high prices, poor customer service, and issues with product defects. One user mentioned a high defect rate with the products, while another user expressed frustration with delays in refunds and unresponsive customer service representatives. There are also concerns raised about data privacy and security, with one user reporting suspicious activities such as loud music playing upon installation, data harvesting, and mirrored store creation. Despite the negative feedback, the app seems to have potential for improvement and some users are willing to give it a chance.

Highlights

Fast shipping, competitive prices, and excellent customer support
Ease of use and express shipping
Helpful and responsive customer service agents
High prices, poor customer service, and product defects
Data privacy and security concerns

Rating Breakdown

  • 5
    75% (9 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    25% (3 ratings)

Reviews with Text

  • 100% (12)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

June 14, 2023

ScaleOrder have support me since day one. All the way from product discovery into fast deliveries that exceed my expectations. The are very responsive in communication and I truly enjoy our collaboration. Shout out to "Winter" that is my go2person ;)

Store

IceTub

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

March 30, 2023

Great service and good agent to have, Tom and Joyce are best and allways very help full when needed. Highly rekomended!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 23, 2023

I've been using Scaleorder for 2 months and I must say they are simply the best. I have tried other agents before, but none of them come close to the quality of service and value that Scaleorder offers. Their shipping is incredibly fast, prices are competitive, and their customer support is excellent, available all days in a week. Overall, I would rate Scaleorder 5/5 stars. Highly recommended!

Using app

3 months

Total reviews

2

Average rating

5.0

1 / 5 Share

Nov. 10, 2022

Not good at all, high prices, terrible customer service managers and worst of all a high defect rate with their products. Save your self time and money and give them a miss!

Using app

7 months

Total reviews

2

Average rating

2.5

Developer Reply

Our team has contact you many times but no reply. we are continue to reduce the price for you.

5 / 5 Share

April 22, 2022

We started to work with Nextschain a short time ago. In this short period of time, we were able to observe that they are competent at their job, loved their job, and were solution-oriented. I fully believe that we will do better things in the coming days. Thank you very much. We expect Nextschain to continue by putting their work performance on top of it. We are very pleased.

Using app

About 1 year

Total reviews

2

Average rating

5.0

All reviews

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