M'Foks review for Scalify: Facebook & Google Ads
July 25, 2024
Poor Customer Support and Accidental Subscription Issue I recently started exploring the Scalify app and was initially impressed with its features during the trial period. However, things took a turn for the worse when the app was accidentally approved for a subscription while we were still in the trial phase. Despite reaching out to both Scalify support and Shopify support immediately, we received no response from Scalify for over 15 days. As a result, we were charged $49.00 USD (₹4,149.92) for the Basic Plan (2024-07-03 to 2024-08-02). We had hoped to resolve this issue swiftly and continue evaluating the app, but the lack of response and support has been highly disappointing. We request a refund for the subscription charge and urge Scalify to improve their customer service to better assist users facing similar issues. Until this matter is resolved, I cannot recommend this app to others
Hi M'Foks, We sincerely apologize for the frustrating experience you encountered with our app and customer support. We take your feedback seriously and have already processed a full refund for the accidental subscription charge. We acknowledge the unacceptable delay in our response time and are taking immediate steps to improve our customer support processes. Your experience does not reflect our standard of service, and we are committed to doing better. We appreciate your bringing this to our attention and would welcome the opportunity to make things right. If you're open to it, we'd like to offer you an extended trial period to properly evaluate our app without any charges. Thank you for your patience and feedback. We're dedicated to earning back your trust and providing the level of service our customers deserve. Best, Maria Chanaoui Communication Manager
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