Kill1rKreationz review for Scalify: Facebook & Google Ads
June 8, 2020
This app didn't work at all and they need to have a cancel button upfront we shouldn't have to search to cancel. Since you've taken the time to email me everyday asking to have this review changed I will increase it to a 3. I just wish I had heard from you this much during the 7 day trial. Seems you're more concerned with my review then you were with my initial issue. To ask me to send you a screenshot after I told you my ad wasn't producing any results and then waiting until the last day of the trial to finally tell me it was a pixel issue still defeats the whole purpose of a trial period. My screenshot didn't provide any additional information for you so that means you could've located the pixel issue without pushing it off on me to send you a screen shot. The urgency to determine my issue didn't come until a review was left and a refund was asked for. So since you're interested in improving your service now, I suggest increasing your trial period to 14 days to give someone a chance to truly see the results if there is an issue that takes days for your tech team figure out.
Hi Kill1Kreationz, Thank you for taking the time to evaluate Scalify. By deleting any Shopify app from your store, your subscription is canceled. Scalify is no different. As for the app not working for you, from our previous communication, it looked like your Facebook pixel was not installed on your store. Like Facebook, Scalify needs a pixel to be installed correctly in order for it to function. This encouraged us to add a section that notifies you and other merchants when you’re having pixel issues. Thank you for bringing this to our attention. We understand that your review was left out of frustration, and we value the time you’ve invested in Scalify. We hope you reconsider your rating based on further experience. We wish you the very best of luck with your business. The Scalify team.
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