ouimissy.nz review for Scalify: Facebook & Google Ads
Oct. 15, 2020
Here's your ticket ID: 2851 this has been issued to me for some time but yet no response from the support. I have paid $29 for the subscription but could not access the app even my URL is correctly input. I had it uninstalled thought I could reinstall again but when I did eventually reinstalled the app, it asked me to pay for a subscription again in order to access the app. I did not pay for the 2nd for installing the app and therefore I am stuck. You mean I am supposed to pay twice? I am very frustrated as I need to work on my FB ad urgently. I am now thinking to ask for my money back now.
Hi ouimissy.nz, Thank you for taking the time to evaluate Scalify and share your experience. We acknowledge the delay of the response the time this review was issued. We apologize for the inconvenience it cause you. Since the time of this review, we put in motion a system that help us avoid this issue in the future and we have contacted Shopify's billing team to initiate a full refund. It has been successfully refunded back to your account. We hope that upon your further experience, give Scalify another try. We wish you the very best of luck with your business endeavors. Kindest Regards, Maria from Scalify
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