Scribeless | Handwritten notes for Shopify

Scribeless | Handwritten notes

Delight customers with handwritten direct mail & inserts.

Rating

4.5

feedback

10

Reviews

chart

#8,053

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    20%
  • Less than a month
    20%
  • Less than a year
    30%
  • More than a year
    30%

Reviews Summary

The reviews for this Shopify app are overwhelmingly positive, with users praising the app for its ability to automate the process of sending personalized gift notes and messages to customers. The app's realistic handwriting and ease of use have been highlighted as major strengths. Users have also appreciated the responsive customer service and tech support provided by the team. However, there is one negative review that mentions billing issues and lack of follow-up from the customer support team, leading to frustration and dissatisfaction. Overall, the app seems to have a significant impact on customer engagement and loyalty, making it a valuable tool for online stores.

Highlights

Positive feedback on automation and realistic handwriting
Responsive customer service and tech support
Billing issues and lack of follow-up from customer support

Rating Breakdown

  • 5
    80% (8 ratings)
  • 4
    10% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    10% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 17, 2022

This app is great, we introduced it before xmas 2021 which is our busiest period for gift notes for our online store. During set up we had so much assistance and communication. We are in SYD and they are located in UK so we were a bit worried about the time difference but it always worked out and time was surprisingly never an issue. Using this platform during xmas allowed us to take a task which normally takes up a lot of time and turn it into a completely automated process, which was amazing!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 19, 2022

Amazing app and the handwriting looks very realistic. Also, customer service and tech support is very responsive and helpful- they were able to walk me through all my questions. Highly recommend.

Using app

About 22 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 14, 2021

Incredible service and app. We have been using Scribeless for a while now and our customers enjoy the messages they receive. Easy to set up and use. Has been nothing but positive for our business. Highly recommend.

Using app

28 days

Total reviews

2

Average rating

5.0

1 / 5 Share

Aug. 10, 2021

Horrible experience. They obviously have gotten too big for their own good. We've been with them since before they had their app and instead were using zapier. They had issues back then and they have even more issues now. Billing was constantly off. We paid for gift card inserts, and they sent hundreds of cards without them at one point. Last nail in the coffin was when they were going to make a fix to not include our eBay sales. We never heard from them and instead they just paused our campaign completely, when they were never told to do so. We reached out and we were told it was their mistake, but then we found another billing error. At that point they were supposed to reach back out to us once billing was fixed and give us a credit. Sam never reached out again, this was now the second time of no follow-up. We've dealt with James, Sam, Oliver, Robert as well as others, and it's always the same. They don't care about the customer at all. Go elsewhere there are plenty of services doing the same as scribeless outside of Shopify that are capable of delivering.

Using app

About 1 year

Total reviews

16

Average rating

4.3

Developer Reply

Hi Nass, we appreciate the feedback but are obviously very disappointed to see this. I know that you’ve faced some issues with the platform, but don’t think this is a fair reflection of our service. We really care about our customers and go to great lengths to accommodate everyone’s needs, and have even developed features specifically for CaliConnected. The 'fix' to exclude your eBay sales was a new feature we were building at your request, and your campaign was paused until it was released because you told us that you didn’t want your eBay customers to receive the notes. When we realised this misunderstanding we apologized, gave you some free credits, and explained why we took the approach we did. As we explained over email, the feature was delayed because several of our engineers contracted COVID. It has been a difficult period and we have been stretched, but we’re more committed than ever to delivering a brilliant service. We would love to talk to you about this further and try to make things right. I will reach out to try and arrange a call, and hope that you will reconsider this review.

5 / 5 Share

Dec. 10, 2020

We absolutely love this app. It allows us to deliver a wonderful personal touch without the hassle of writing out each and every note to our customers. The team are incredibly helpful, and always there to help with any issues we have had. Would 100% recommend! We have also used it to handwrite notes to our influencers/ambassadors to update them with our business news in a more personal way than an email!

Store

Habox

Using app

10 days

Total reviews

1

Average rating

5.0

All reviews

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