Doggie Diva review for [Maestrooo] Section Feed
Nov. 17, 2021
The worst app experience I have ever had. The app stinks, the developer is awful and doesn't help at all. I will no longer bring my Instagram feed into my store, I figured out something better. I will NEVER use an app or pay for an app from this developer again. I just downloaded the app a week ago into my theme and the developer keeps telling me it's not working because of some app code that was removed from my site YEARS ago by another developer, yet I have two other versions of my theme that the app is working on and they were also only downloaded to last week so the app developer is wrong and is just too lazy to help me. I have used SO many apps over the years and I have never experienced this low level of poor customer support and it just is a shame that themes can no longer bring in an Instagram feed like they use to be able to because that was easy and seamless and this app is not. This feed also slows down the site tremendously compared to other Instagram apps.
Hi ! We're sorry to hear you are not being satisfied by the app. As said at support, after lengthy debugging, I found the issue was due to older custom code on your store. Basically, you have applied some code to "optimize" your store. Those optimizations broke some basic features of Shopify, such as loading apps properly, and therefore asked you to reach the developer or the app developer in charge of those changes. I confirm with 100% confidence the issue was not due to our app. Our support does not cover fixing issues introduced by custom code (especially considering our app is completely free, so there is no risk in trying it and removing it if it would not work for you).
![[Maestrooo] Section Feed for Shopify](https://cdn.shopify.com/app-store/listing_images/475bf92cfa1ccac6cc004c130f5748ab/icon/CIvht9n0lu8CEAE=.jpg){kind=icon}
