Segments Analytics by Tresl

Aug. 24, 2020

Segments is the platform we've been searching for that presents both forward-looking and actionable insights. We love that John, Tony and the team have a data science background and how responsive everyone has been!

July 6, 2020

I am delighted with Segments. It gives great guidance on cohorts, next purchase and customer journey. It is a time saver too, boiling the stats down to actionable next steps and letting me get to work marketing to customers.

June 29, 2020

We originally installed Segments to have access to better customer and product data which helped inform business decisions. We were happy with the mid-tier analytics we had access to. We realized our business needed even deeper insights and decided to upgrade our Segments account to the Enterprise level which gives us access to the team behind Segments to act as our data analysts. We've worked on countless projects with the team and have received reports and recommendations around specific business cases that have changed how we're thinking about product assortment and customizing our marketing strategy based on insights.

June 10, 2020

After looking and trying many different customer analytics/customer loyalty apps for both insights and syncing to Klaviyo, this one is the best we've found. The analytics , UX, and design of how data is presented is very intuitive and questions we had our customers were answered in one of the many different tabs. The ability to sync to our marketing stack incl FB and Klaviyo is very helpful. Don't think we'll need a data team for a while as this will take us far.

May 7, 2020

I've only been using this app for about a week. I encourage you to install it for at least 1 month to gain the insights. I have been able to redirect our email flows and other teams with the easy to view information. It wasn't that we couldn't parse this ourselves, but it is saving us money by doing it quickly and presenting is better.

April 29, 2020

Segments is the best app discovery for our business in ages! All of the data I want and need broken down into intelligible and actionable bite-sized pieces!

March 30, 2020

Segments has been the single greatest unlock in our business intelligence stack. This app streamlines your data with enterprise-level segmentation and provides thoughtful analysis and tactics to improve your marketing programs. Highly recommend for merchants of any size

March 6, 2020

A great app! Helped us to reduce churn rate and to increase personalisation. Product analytics is good for inventory planning. The best thing is it's price because similar solutions of segmentation are quite expensive. Support is instant too.

Feb. 12, 2020

Segment is a game-changer for us. We're able to gain a birds-eye view on all of our cohorts--thanks to Segment's ability to blend data from order, product, and customer tables altogether. Easy navigation, actionable. Highly recommend

Feb. 11, 2020

Segments is a must-have app for better understanding your customers. Love the Klaviyo integration. Great support from John and the team as well!

Dec. 4, 2019

Highly recommend - we’ve tried several different analytical apps - this is the first one that gives you recap flexibility to break down the customer and product data into the segments we need to target. With the capability to feed into klaviyo and Facebook this is a powerful tool.

Nov. 1, 2019

Data analysis way too complicated and time consuming. Enter [segments] where reports, metrics, visualizations, and integrations (that one would expect from enterprise solutions) but at a fraction of the price. Interface is quite intuitive, features actionable/key insights and easy to navigate for beginners. John is nothing short of amazing in terms of support and platform / feature set evolution. [Segments] by far, is the best in class and a must have to grow your business.

Sept. 29, 2019

We have increased sales 45% for the month, compared to the same month last year, just from applying the recommendations Segments provides! I can only imagine, as I gain a deeper understanding of our data analytics and the opportunities Segments reveals, the impact this app will continue to have on our company. From the first order to loyal customers to churned customers, etc., you will see the areas that should be addressed and the opportunities you are missing. John Chao, cofounder of Segments is a data science expert of 15 years, math and stats wiz and cares about bringing big data to the small business. We decided on the Enterprise plan and couldn’t be happier! Good Luck to you and your business and I highly recommend you give this app a full commitment for 30 days, to see what it can do for you!!

Sept. 8, 2019

This app is great! Connect your Klaviyo and Shopify accounts and it gives you actionable data on your customer base, their purchase lifecycles, and things you should be doing to improve your metrics across new and repeat buyers.

Aug. 20, 2019

Do you like waisting your money? Neither do I, so that is exactly why you should choose Segments. It will open your eyes to how customers are spending their money and how you can use that to target more specific and prevent your business from leaving money on the table. This is a lot like taking the red pill and visualising the truth about your business and the best thing is you do not need to be a data analyst or whatnot.

Aug. 14, 2019

Excellent app for those looking to find hidden insights within their store. Use this app to grow your average order value, increase frequency of purchase and reduce churn. Very responsive developers, focused on creating a world-class app. A must-use for all ecom companies looking to take their store to the next level.

Aug. 12, 2019

This is the fastest way to get granular insights into my customer and prospect bases, build segments, and analyze crucial purchase and retention data. Segments gives you the data you need to make decisions, instantly. Shopify should acquire this app and build it into their platform.

June 2, 2019

Really impressed with the Segments app. Helps get clarity on CLV, and other key metrics that arnt easily available on Shopify. We use Recharge for subscriptions and the Segments data tags and filters help us separate subscriptions and non-subscriptions ARPU to see whether we are moving in the right direction. Well done

May 2, 2019

This team really knows what they are doing & will provide help in anyway they can for data science to increase your store revenue! John from Segments is great. This app shows us which metrics we need to pay attention to, customer journey's , and also very important which customers are about to churn, so it takes extended help in customer retention as well. They are like your own data scientist for basically nothing! Keep working hard & excited for the future!

April 29, 2019

Love what these guys are doing. Even on the free plan there's some good stats that have helped with how we do email campaigns. Would like to see more 1-click actions and modeling. Keep it up!