Seguno Product Reviews
The best product reviews app for Shopify brands
Rating
4.9
feedback
19
chart
#1,685
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
5%
-
Less than a month
63%
-
Less than a year
26%
-
More than a year
0%
Reviews Summary
The reviews for the Seguno Reviews app on Shopify are overwhelmingly positive, with users praising its seamless integration with other Seguno apps, user-friendly design, and excellent customer support. Many users appreciate the ability to preview reviews before they are published, giving them control over what appears on their store. The app is described as easy to install and set up, with quick responses from the support team for any issues that arise. However, some users have mentioned a desire for additional features like allowing customers to upload pictures with their reviews. Overall, the Seguno Reviews app is highly recommended for its functionality and support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 29, 2024
This is a fairly straightforward way to integrate reviews on our Shopify store, especially because it integrates with Seguno eMail app, which makes it easy to request customer reviews through an email that looks and feels like all the other emails we send to our customers. We downloaded the app while it was still in beta, and setting things up required going back-and-forth a few times with Seguno Customer Support. The process wasn't quite intuitive, and that's why we give the app 4 stars instead of 5. It bears mentioning though that Seguno Customer Support is always very helpful and easy to work with. Another thing needing improvement is that the app allows anyone to leave a review as it doesn't have controls that would prevent those who have not made a purchase on our Shopify store from leaving a review. That is why one has to be very careful with settings for automatic posting of reviews as the only solution to this currently is to disable the automatic posting. For small shops like ours it's not such a big deal to go through all new reviews and verify that purchase was actually made before we approve the review to be published, but we can see where that can be a big problem for stores with higher sales volumes.
We appreciate you using the app during the early release/beta period. When Shopify sunset their product reviews solution, it was important to us to support Seguno customers without losing incredibly import customer reviews. At that time, all of our import tools were configured for that migration, but we’ve now expanded to far more migration options. We also agree that having honest, real product reviews is important to give prospective customers confidence when shopping with you, which is why we automatically link reviews to the customer’s Shopify orders to verify their purchase. Automatic publishing is one of the top concerns we hear about from brands, and we now support automatic publishing controls for minimum rating, verified purchase, confirmed review email address, and if there’s an image or video attached to the review. With our Shopify Flow integration, your customer support can be notified when a review is submitted so you can engage customers quickly for any negative reviews (or send them thank you gifts!) We appreciate you choosing to use the app and providing that early feedback to make the app better. And you know our support team is always happy to help :)
Sept. 9, 2024
Nov. 20, 2024
Great app, works as expected. Support is helpful and on point. Uploading media works great as well. Gladly give this app a 5 star review
Hello there, and thank you for sharing this feedback. We are currently building this feature and will be happy to announce it once you are able to capture customer media uploads. Please check your email for a special offer from us as well :)
May 8, 2024
So far so good. A lovely design that works well with my shop. Always a quck and helpful response from Cameron when support is needed. Highly recommended!
April 16, 2024
Seguno is a fab company. We have their emails app and now also reviews. Cameron is amazing and always so helpful! Thank you - great service. We are enjoying this new app with reviews. We 100% recommend it to any business!
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