BioMacunBG review for Geolocation & Markets—Selecty
Dec. 12, 2024
Awful Experience - Zero Support and Functionality I had high hopes for Selecty as a currency and geolocation language changer app for Shopify, but my experience was absolutely terrible. From the moment I installed it, nothing worked as advertised. The app failed to detect customer locations correctly, and the currency conversion was completely inaccurate, leaving my store in a mess. To make matters worse, their customer support is nonexistent. I reached out multiple times for help, and all I got were automated responses or vague instructions that didn’t solve anything. It felt like no one on their team understood their own app! This app is a waste of time and money. If you value your Shopify store and your sanity, avoid Selecty at all costs. One star is generous — they deserve zero. -Note This guy named Sergey from the customer support didn't help me at all.
Thank you for your feedback. We’re truly disappointed to hear about your experience. We strive to provide reliable solutions and exceptional support, so it’s important to address some aspects of your review. From our records, we see that you contacted our support team once, and Sergey provided real-time assistance, addressing all your queries promptly. During this interaction, there was no mention of issues with geolocation detection or currency conversion accuracy. It’s also worth noting that currency conversion rates on Shopify stores are managed natively by Shopify, not our app, which ensures the accuracy based on their systems. We’re sorry if there was any miscommunication or if you faced challenges we were unaware of. Currently, we’ve reached out to you but haven’t received a response. It’s our goal to ensure every user has a seamless experience, and we’re eager to understand your concerns better and resolve them. If there’s been any misunderstanding, or if we missed anything in your support interactions, please reconnect with us at your earliest convenience. Your feedback is valuable, and we’re committed to making things right.
Redirect customers to the right market, language, currency