SelfDesk: Order Editing
Increase AOV with post purchase upsell and decrease support
Rating
5.0
feedback
6
chart
#3,036
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
33%
-
Less than a day
0%
-
Less than a month
67%
-
Less than a year
0%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising its impact on reducing customer service tickets and enhancing the overall customer experience. Customers appreciate the ability to fix their own orders, leading to fewer support tickets and a smoother workflow. The upsell flow is also highlighted as subtle yet effective, contributing to increased sales. Users commend the app for its polished and intuitive user interface that aligns well with Shopify's style, resulting in a drop in customer service requests and improved customer satisfaction. The support provided by the app team is also highly praised for being fantastic and making the setup process smooth.
Highlights
Review RSS Feed
All reviews
April 13, 2026
Didn’t expect much at first, but this ended up being one of the most impactful tools we’ve added. Customers fixing their own orders = fewer tickets for us. Simple as that. The upsell flow is subtle but effective too.
Oct. 27, 2025
Installed and uninstalled really fast. The app needs to have edit/cutoff restrictions based on tags, in order to fit complex workflows. Otherwise, plug and play. Later edit: updated to 5 stars. Let me know when you implement cutoff restrictions based on tags. :)
We really appreciate your feedback. We added this feature to our backlog to implement it for you. We will contact you once it's ready.
Aug. 20, 2025
Good App highly i recommend this app This app is a must-have for any Shopify store! I
July 24, 2025
The support has been fantastic, and getting everything set up was incredibly smooth. We migrated from a different app, and honestly we’re now wondering why we didn’t make the switch soone.
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