SelfServe Order Edits+Upsells
Let customers edit orders and buy more post-purchase
Rating
5.0
feedback
10
chart
#4,501
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
70%
-
Less than a year
10%
-
More than a year
0%
Reviews Summary
The SelfServe app has received overwhelmingly positive reviews from ecommerce merchants who have installed it on their online stores. Users praise the app for its ability to allow customers to edit their shipping address and make post-checkout upsells easily, reducing the need for customer support intervention. The app's intuitive order editing portal on the order status page, address validation feature, and configurable windows for making changes within a set time frame have been highlighted as key benefits. Additionally, the upsell option has proven to be effective in increasing the average order value for merchants. Users also appreciate the quick and efficient support provided by the app's team, with issues being resolved promptly. Overall, the SelfServe app is described as a game-changer that has reduced support tickets, improved customer satisfaction, and boosted sales for online stores.
Highlights
Review RSS Feed
All reviews
Nov. 5, 2025
A very good app with even better team behind it. Managed to set me up with my 3PL in 2 days which was impressive! Thanks!
Nov. 4, 2025
This app definitely lives up to its name. We’ve had a lot of problems with people filling in a wrong address and giving customers the option to change it by themselves has been very big for our support team. Upsells are also a great addition. Other upsell apps we’ve explored charged either a percentage of all upsold items or were far more expensive than this one month over month. Support has also been outstanding, promptly resolving any issue we might have or being very fast to react on small feature requests.
Store
emma & noah
Using app
--
Oct. 30, 2025
I thought the upsell part was just a gimmick. I got this so customers would stop bugging me to change their address. But I threw a couple of our smaller items up as post-checkout 'add-ons' just to test it... and people are actually buying them! It's wild.
Oct. 28, 2025
This app does exactly what it says. Customers can fix their own typos in their shipping address, which is a big problem for Eastern European. Also, it was surprising to me how many people actually take advantage of the upsells on the order status page.
Oct. 27, 2025
Honestly this app is so good. We used to get SO many emails about wrong adresss or people wanting to change their order. Now they just do it themselves on the order status page and it saved us so much time. The upsell thing is also pretty cool, gotten us a few extra sales. def recommend it.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more