SelfServe Order Edits Upsells
Allow customers to order edit whilst upselling them
Rating
5.0
feedback
15
chart
#4,969
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
0%
-
Less than a month
73%
-
Less than a year
13%
-
More than a year
0%
Reviews Summary
The SelfServe Order Edits + Upsells app has received overwhelmingly positive reviews from ecommerce merchants who have installed it on their online stores. Users appreciate the app's functionality that allows customers to edit their own orders without the need to contact customer service, saving time and reducing support tickets. The rule-based configuration is praised for its flexibility and ease of use, and the integration with shipping software like ShipStation is seamless. The ability for customers to add to their orders (upsell) is seen as a valuable feature that has led to increased sales. The app's strong support team is highlighted for their fast response times and assistance in setting up the app effectively.
Highlights
Review RSS Feed
All reviews
March 2, 2026
This is a great way to let your customers edit order details post-purchase. The app UI is nicely done, and onboarding is simple. You can easily define what can be edited and under what rules. The team is responsive and can help you integrate with any fulfillment provider. Unfortunately, our customer base isn't used to editing orders themselves, so the app ultimately wasn't a fit for our store.
Feb. 12, 2026
This app enables customers to edit their own orders without contacting your customer service team. You can configure how long orders are self-editable, and also exclude certain types of orders. The rule-based configuration is very flexible and easy to understand. It also works well with downstream shipping software like ShipStation. The ability for a customer to add to their order (upsell) in addition to editing it is a nice benefit as well. Very good app with a strong support team as well. Nice job.
Feb. 5, 2026
Great app that saves us a lot of customer support hours. We have had some hiccups initially but Stan helped us set up everything and now we don't deal with address changes at all. Highly recommended!
Feb. 5, 2026
Top team with top support. Never had such fast turn around time for building new features before.
Jan. 30, 2026
SelfServe Order Edits + Upsells does exactly what it promises—and does it exceptionally well. It empowers customers to fix their own mistakes, swap variants, and add items post-purchase without creating support tickets or operational chaos.
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