SelfServe: Order Edits+Upsells
Allow customers to order edit whilst upselling them
Rating
5.0
feedback
17
chart
#4,469
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
0%
-
Less than a month
71%
-
Less than a year
18%
-
More than a year
0%
Reviews Summary
The SelfServe Order Edits + Upsells app has received overwhelmingly positive reviews from ecommerce merchants who have installed it on their online stores. Users praise the app for its ability to empower customers to edit their own orders post-purchase, reducing the need for customer support intervention. The rule-based configuration is highlighted as flexible and easy to understand, allowing merchants to define what can be edited and under what rules. The app's integration with fulfillment providers and downstream shipping software like ShipStation is also commended. Additionally, the upsell feature is seen as a valuable addition, with customers taking advantage of adding extra items to their orders. The app is described as a game-changer, saving time, reducing support tickets, and increasing average order value.
Highlights
Review RSS Feed
All reviews
March 31, 2026
We’ve had a great experience with Self Serve so far. The app does exactly what it promises — it gives customers the ability to edit their own orders — but what really stands out is how customizable it is. For example, we wanted to start cautiously by only allowing order edits during a specific time window when our store is closed, and their team was able to accommodate that without any issues. That level of flexibility has been very important for our operations. Their support has also been excellent. They’re responsive, open to feedback, and genuinely willing to implement new features or adjustments based on real business needs. It doesn’t feel like a one-size-fits-all app — it feels like something that can grow with your store. Overall, very happy with the app and especially the team behind it. Looking forward to seeing how it continues to evolve.
March 28, 2026
Lets our customers fix their own orders before we ship. The support team has been great as well, helping us set it up and even fix things on our store.
March 2, 2026
This is a great way to let your customers edit order details post-purchase. The app UI is nicely done, and onboarding is simple. You can easily define what can be edited and under what rules. The team is responsive and can help you integrate with any fulfillment provider. Unfortunately, our customer base isn't used to editing orders themselves, so the app ultimately wasn't a fit for our store.
Feb. 12, 2026
This app enables customers to edit their own orders without contacting your customer service team. You can configure how long orders are self-editable, and also exclude certain types of orders. The rule-based configuration is very flexible and easy to understand. It also works well with downstream shipping software like ShipStation. The ability for a customer to add to their order (upsell) in addition to editing it is a nice benefit as well. Very good app with a strong support team as well. Nice job.
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