SelfServe: Order Edits+Upsells
The reviews for the SelfServe Order Edits + Upsells Shopify App are overwhelmingly positive, with merchants praising its functionality, ease of use, and the significant impact it has had on reducing support tickets and increasing revenue. Customers appreciate the ability to edit their orders post-purchase without contacting customer service, the customizable rule-based editing window, and the upsell feature that boosts average order value. The support team behind the app is highly praised for their responsiveness, helpfulness, and willingness to assist with setup and integration. Overall, merchants have found the app to be a game-changer for their stores, saving time, reducing manual work, and improving customer satisfaction.
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I’ve been using the app for about a month, and I’m very satisfied with the results. The support team is very responsive, and whenever I have difficulties with any of the settings, they respond within minutes.
We couldn't be happier with this app. It's packed with functionality — far more than we expected — and covers everything we needed for self-service order edits and post-purchase upsells. What really stood out, though, was the team. They're true professionals and helped us through the entire setup, making sure everything was configured exactly right for our store. It's now live and running smoothly, and in just 7 days we've already increased our AOV by 10%. Highly recommended for any merchant looking to reduce support tickets and boost revenue at the same time.
Very happy with the app! We’ve just started using the app, and so far we are very satisfied. It works smoothly, helps us keep a very good conversion rate, and works well for our Cash on Delivery store. The support team is fast, friendly, and helpful. Highly recommended!
SelfServe is a well built product by a team that understands the problems around order editing. All scenarios are covered and the features are presented in a clean interface. Support was amazing from intro to onboarding. Team was very understanding and helped us figure out issues on our end to make everything work. Integrations are well built. Overall, a five star experience.
We just started using this app and are loving it so far! The App team is super helpful and was very hands-on with the onboarding process and any questions we've had. We have noticed fewer customer service emails regarding editing order details (address issues, etc) and love the upsell feature as well! 10/10 reccomend!
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