Beloved Pet Memorial review for Sender ‑ Auto Account Invite
Jan. 27, 2021
I rarely give negative reviews for apps which disappointed me. But in this case I need to do it. First of all, the app does it's job, no issues with the invites sent. The problem is the extremely misleading pricing structure. The 5 days free trial is for 20 emails - which you do not say. So it's 20 seconds free trial not 5 days. 20 emails I can send manually to 20 customers in 5 minutes, not 5 days. Secondly, the 3,5 USD plan does not allow to send bulk invites - again you do not say it. So you need the 7 USD one. Good, but why did I sent 230 emails (that was my total number of subscribers, i did not delete the app before finishing the job like you answer to another unhappy customer) and then you requested another 7 USD, while you mention 2,000 emails?? Look, I don't care about 7 USD, here I care about business ethics. Make yourself a favor and do not try to answer here how sorry you are because your app did not fulfill my requests and other blah-blah. You had to do it after you saw my comments on why I deleted the app.
Dear user, thanks for your rating and the time you took writing it! It always helps us to improve our application and we take it seriously as we are focused on your satisfaction as our team work hard to make you happy. We regret hearing your comments and we thought that the description of the app is clear on what it does (bulk invites are available from the $7 plan and available at an extra charge on the $3.5 plan - 5 days free trial), however we understand that it could be misleading and of course we will improve it. We are in constant improvement and eventhough we might not be perfect, we do our best and believe me, business ethics are not totally strange for us! :)
Bulk & automatic account invites to activate customer accounts