Rating
2.6
feedback
79
chart
#12,152
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
8%
-
Less than a month
24%
-
Less than a year
37%
-
More than a year
27%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a range of positive and negative feedback. On the positive side, users appreciate the ease of sign-up and installation, quick brand template setup, and the high-quality newsletter system provided by the app. The customizable workflows, automation features, and GDPR compliance are also highlighted as strengths. However, on the negative side, there are several complaints about poor customer service, technical issues with synchronization and email delivery rates, difficulties in setting up specific features like push notifications, and challenges with contact imports and order transfers. Some users also mention unrealistic open rate expectations and account suspensions for various reasons.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 16, 2024
C'est une catastrophe cette intégration, les contacts désabonnés sont quand même synchronisés comme inscrits, ne se mettent pas à jour malgré l'intégration, l'appel avec une employée qui m'a fait ajouter des contacts manuellement a empiré le problème, résultat, ils ne cessent de suspendre mon compte alors que j'ai bien fait la synchronisation automatique de mes contacts et qu'ils envoient la newsletter à des personnes désabonnés qui forcément se plaignent et personne ne vous accompagne malgré tout l'argent que vous dépensez. Je suis vraiment extrêmement déçue de Brevo, ma liste de contact est conforme, il faudrait revoir l'intégration de votre application pour qu'on puisse utiliser cela de manière fiable....
March 9, 2024
The sign up and installation and even setting up the brand template was insanely quick and easy - I had exceptionally high hopes and was very impressed... Until I tried to send an e-mail to a segment based on country and turns out this is near to impossible. There are literally no video resources and very little youtubers who have created any tutorials on this so I'm basically stumped. I've sent an e-mail, am waiting for a reply.
Thank you for your review. We'd be happy to connect and show you how to create segmentation for better geo-targeting and much more.
Feb. 8, 2024
a real rubbish, everything works badly and half-heartedly. In addition the customer service is a real laugh and rather than help you solve the problems generated by the app on your page, what they do is help you WASTE TIME. in the end cheap is expensive. NOT RECOMMENDED
Nov. 13, 2023
Cannot contact them for any question. The contact page if offline and there is no contact number to contact them. If someone can help, please let me know !
Hello SONGE lab, We sincerely apologize for the inconvenience you've experienced in reaching out to us. We understand the importance of addressing your questions and concerns promptly. You can reach out to us via the following methods of contact. 1. Email Support: Send us an email to [email protected] or, 2. Submit a request: Log in to brevo.com and open a new ticket https://help.brevo.com/hc/en-us/requests/new Looking forward to turning your experience around. Dulé
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