Shark Find review for Brevo
Nov. 13, 2019
Terrible app and service. What a joke! Read all the terrible reviews but still decided to give them the benefit of doubt, so I downloaded the app and paid for the premium plan. As soon as I downloaded the app and tried to sync my contacts, the app would not load (contacts would not import). I called in to tech support and they opened a ticket for me. I was asked to provide them with my Send in Blue login details which I did at the time when the ticket was opened. A week later the issue has still not been fixed. I followed up with their staff and later I get an email that they require my "personal" login access to my Shopify admin back-end (.... are you serious??)... that is SOOO sketchy. Still in the process of getting this resolved, getting ready to pull the plug and call my bank to initiate a chargeback! Stay away from this company. Oh and by the way, I am no longer able to connect to their staff for some reason. Whenever I call in I just get routed to a voicemail saying they are busy. Terrible CS and their developers are in India (they don't give a ****). Horrible, dreadful and time-consuming experience so far.........
Dear David, I'm Thu Hien and I'm the Product Manager for integrations (some teammates call me the plugin wizard!) at Sendinblue. I'm sorry to hear that you had a bad experience with us, but we really appreciate your feedback—it's how we always continue to improve! Thanks to your feedback we have updated how we handle this type of cases, we are working closely with Shopify to make sure we give you and to all our Shopify users a seamless experience—thank you again. I already sent you an email to follow up your case, and I personally will assist you in connecting your Shopify store with Sendinblue plugin. I hope that your negative experience hasn't completely deterred you from coming back to Sendinblue. I am looking forward to continue working with you! :) Cheers! Thu Hien
