Apostolic Clothing review for Brevo
Jan. 14, 2020
I used this app in the past and in the middle of a very high time, my contacts and emails were frozen. We could not do any marketing for a while for an "investigation" to finish. Later it would literally be black friday weekend and our email service was frozen again for yet another "investigation" and no one answered us throughout the whole holiday weekend and even after cyber Monday. They do not care about your success and this is really the worst CS experience Ive seen.
Dear Apostolic Clothing, I'm Noelia Santa Ana and I'm the community and brand builder at Sendinblue. I'm really sorry to hear that you had a bad experience with our Shopify plugin and platform. Working in marketing myself, I completely understand why you would be so frustrated with all of these issues and investigation processes at such a critical time of the year. I have raised this issue to our product team. They are very aware of the current problems our plugin has every time a user makes any customizations. We are actively working on relaunching an improved plugin to avoid these complications in the future. Thank you again for your feedback, and please accept our deepest apologies for letting you down during a high season. We are certainly striving to be better, and we can only do that if we know when we mess up. If you're open to it, I would be happy to connect with you on LinkedIn to discuss your journey with Sendinblue a bit more as well. Feel free to reach out! Noelia
