brucedane.com review for Brevo
March 31, 2020
I really wanted to like it... the interface is well designed and intuitive. But there were way too many bugs for me to rely on it. Customer data didn't sync properly with Shopify, and it isn't obvious if there's a way to sync data between the email and CRM apps. Many crashes/freezes as well. It seems the technical side is holding back what could be a really high value proposition here.
Dear Andreas, (brucedane.com) Thank you so much for your feedback, and I'm sorry to hear about your experience with our plugin. I'm Noelia Santa Ana and, and I'm the community and brand builder at Sendinblue. I discussed your feedback with our plugins team, and they explained that for now our plugin will update your contact information if your customers updated directly, but if the store admin does this the update it won't be synchronized with Sendinblue. Currently, Nelson (Our customer service hero) is in contact with you to go over this information in more detail. I hope this experience hasn’t completely deterred you from coming back to Sendinblue. Feel free to connect with me on LinkedIn so we can discuss your journey with Sendinblue—I am looking forward to hearing more from you! Thank you, 😊 Noelia Santa Ana
