go-shape review for SEO Get Clicked
Nov. 10, 2019
I get charged for this app twice now for 20USD even though I uninstalled it for my Shopify account..
Hello Go-Shape! Please note that Shopify is in charge of billing, not our app. I have reviewed your account and you have been charged correctly by Shopify. You had the app for two months, so that is why you saw two charges. Shopify has a 30-day billing cycle which means that you pay for the amount of time you use an app. So even if you un-install an app, you will have to pay for the amount of time you used on the app (and the bill might come later instead of right away). I sent an email to the account on file to offer a refund (just as a nice courtesy) but have not received a reply back. We are disappointed to see you left us a negative review when we had nothing to do with the billing issues you experienced and yet still offered a remedy... we wish you the best of luck with your store!