Blessed Buffalo Boutique review for SEO King

We had the app for years. In comparing with another store we have without this app, I didn't notice any uptick in benefit on Google. But then they changed something and as a result our images were not appearing on our scheduled emails. I believe it is because they changed optimization until after the online channel published vs. scheduled. And there is a nightly report at 1 am saying they updated our theme. But despite asking for their help 3 times to correct it, sending screen shots, explaining in depth the problem, all I got back is we don't understand. Zero help. (and not the the email address I requested either). I really tried to work with them, but they showed they both don't understand the business or are willing to help.