Strikkemani review for SEO King

Hi, we don't see any record of a previous review. Our in-app chat service is always available and you can always message us when you have some issue, which we could rectify. You've been using the app since 2017 and you think it only deserves 3 stars? It seems to me we deserve at least 4-stars. How would you like if one of your customers hurt your business with a low review without even contacting you before hand? We put a lot of hard work and effort into this app, and a 3 star review sets us back, because it takes 10 5-star reviews to get us back to where we were score-wise. Reviews are very difficult to get, I hope you take this into consideration. Thank you