ShareASale
Increase sales using ShareASale's affiliate marketing platform
Rating
1.9
feedback
21
chart
#5,666
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
29%
-
Less than a day
29%
-
Less than a month
33%
-
Less than a year
33%
-
More than a year
5%
Reviews Summary
The reviews for this Shopify App are overwhelmingly negative, with users expressing frustration over various aspects of the app. One common theme is the high fees and hidden charges associated with using the app, with many users feeling misled about the costs involved. Additionally, there are complaints about the app's functionality, including issues with loading, tracking orders, and data feed synchronization. Customer service is another major point of criticism, with users reporting unresponsiveness, slow communication, and lack of support in resolving issues. Overall, the app seems to have significant usability and transparency issues that have led to a poor user experience for many ecommerce merchants.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 25, 2024
If you already use Shareasale and need to change the way tracking works when you "upgraded" your Shopify cart - this app is what you need. I have no experience with the datafeed portion that others are complaining about, but the tracking works.
Sept. 10, 2024
Just awful. All app screens are blank and the pixel code won't save because there's errors. Impossible to configure.
May 8, 2024
Similar to other user experiences - I had to place 3 test orders which resulted in me getting charged with Shopify fees, only to find out after two hours of the application that they expect almost 1K in setup fees. If they had informed me up front I would never have bothered.
Hi Atomic Flare, thank you for the feedback and we're sorry to hear you didn't have a positive experience with ShareASale. Our apologies if it was not clear that there are fees required to use the ShareASale-Shopify app; however it is worth noting this is listed across this page along with a link to complete pricing on ShareASale.com (https://www.shareasale.com/info/pricing-merchants/). We are confident our app is best-in-class and would love to talk to you about this more. Please contact our team at ShareASale@ShareASale.com to discuss.
April 9, 2024
We've been very hesitant in joining ShareASale due to the very poor ratings of their Shopify application. We finally set up the account and spent a number of days emailing back and forth with the company ( of which all their responses were slow), and very annoyingly when we finished installing and applying the code to our website, we were met with a page asking us to pay a setup fee. The fees consisted of $625 joining fee (non-refundable), THEN an additional $125 minimum deposit AND (if that wasn't enough), a $35 per month account fee. These costs were never displayed to us until after creating an account and applying code. This has wasted many hours of our time and we will not be using ShareASale due to such high costs involved. We will take our business elsewhere.
Hi Wondercraft LTD, thank you for the feedback and we're sorry to hear you didn't have a positive experience with ShareASale. While it is common for any affiliate network to charge associated platform fees to use their plugin, our apologies if it was not clear to you that there fees required to use the ShareASale-Shopify app however it is worth noting this is listed across this page along with a link to complete pricing on ShareASale.com (https://www.shareasale.com/info/pricing-merchants/). We are confident our fees, technology and partnership opportunities are best-in-class and would love to talk to you about this more. We can also help you better understand ShareASale's low cost, transparent pricing structure over a call. Here is a Calendly link to book a meeting with Andre White on our team, he is looking forward to hearing from you: https://calendly.com/andre-white/30min
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