Rating
1.1
feedback
25
chart
#3,096
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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Less than a day
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Less than a month
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Less than a year
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More than a year
Reviews Summary
The ShareASale Shopify app has received overwhelmingly negative reviews from ecommerce merchants. The main themes found in the reviews include high fees, poor customer service, technical issues with the app not loading or functioning properly, hidden charges, and difficulties in setting up and using the app. Merchants have expressed frustration with the lack of support, unresponsiveness from the customer service team, and the app's outdated technology. Some have also mentioned issues with data feed synchronization and payment requirements upfront without adequate testing or support.
Highlights
Rating Breakdown
All reviews
May 8, 2024
Similar to other user experiences - I had to place 3 test orders which resulted in me getting charged with Shopify fees, only to find out after two hours of the application that they expect almost 1K in setup fees. If they had informed me up front I would never have bothered.
April 9, 2024
We've been very hesitant in joining ShareASale due to the very poor ratings of their Shopify application. We finally set up the account and spent a number of days emailing back and forth with the company ( of which all their responses were slow), and very annoyingly when we finished installing and applying the code to our website, we were met with a page asking us to pay a setup fee. The fees consisted of $625 joining fee (non-refundable), THEN an additional $125 minimum deposit AND (if that wasn't enough), a $35 per month account fee. These costs were never displayed to us until after creating an account and applying code. This has wasted many hours of our time and we will not be using ShareASale due to such high costs involved. We will take our business elsewhere.
Hi Wondercraft LTD, thank you for the feedback and we're sorry to hear you didn't have a positive experience with ShareASale. While it is common for any affiliate network to charge associated platform fees to use their plugin, our apologies if it was not clear to you that there fees required to use the ShareASale-Shopify app however it is worth noting this is listed across this page along with a link to complete pricing on ShareASale.com (https://www.shareasale.com/info/pricing-merchants/). We are confident our fees, technology and partnership opportunities are best-in-class and would love to talk to you about this more. We can also help you better understand ShareASale's low cost, transparent pricing structure over a call. Here is a Calendly link to book a meeting with Andre White on our team, he is looking forward to hearing from you: https://calendly.com/andre-white/30min
Nov. 29, 2023
I'm not one to ever write a negative review and can usually resolve issues easily but the customer service with shareasale is the most unresponsive and worst I have ever dealt with as a business owner. We've tried to get help with an urgent issue for over two weeks now (which should have a simple solution) and their team doesn't address and resolve the issue and won't hop on a 10 min call to solve it together. I have emailed, called and submitted tickets and nothing. I asked them to help escalate the issue but the two responses I have gotten from Maxine and Stephan have gotten us nowhere. Super disappointed in our experience so far and unfortunately since they won't help solve the problem we will likely be switching affiliate programs. If you're looking for an affiliate program with support, this is not the one to go with.
Sept. 11, 2023
The program seems to be good, but the customer service is non-existent. I can't get a hold of anyone. They are incredibly responsive on the sales side, but once you sign up, they drop off the face of the earth. I am shocked to find that they don't have an implementation team to help you get up and running. You are left to try and figure things out on your own. They have some help articles, but non of them address my issues and questions. I have called, emailed, submitted tickets...and nothing. I even tried going back to my original sales rep, who blew me off and told me to submit a ticket. I hope I can come back and change this review later, but right now, it doesn't look promising. I'll give it through tomorrow and then I'll be asking for a refund and moving on to another program. For such a high up front implementation fee, I expect better. Update: So I finally got to talk to someone who was very polite and helpful, but it wasn't at ShareASale. I had to call their parent company Awin to actually speak to someone. Still don't have my issues fixed though and was told by them that there is a 48 hour turnaround time for email responses. That's far too long.
Hi Freedom Electric Marine, Thank you for your feedback on ShareASale's customer service. While ShareASale is a self-service platform, we pride ourselves on having ample resources like the mentioned Help Center and an in-house team dedicated to assisting valuable merchants like yourself, so our apologies if you’ve been frustrated with the level of support provided, as well as the up-to-48-hour response times. We will certainly take your feedback on board. We can see you've been corresponding with our team on several help tickets as you've gotten your program live and active on the network, and it seems like all have now been resolved. If you need further assistance or support, please feel free to contact us by emailing [email protected] or opening another ticket.
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