Ship‑Safely
Global transit insurance to fight Porch Piracy & damaged goods
Rating
5.0
feedback
7
chart
#12,379
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
43%
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Less than a year
57%
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More than a year
0%
Reviews Summary
The reviews for Ship Safely are overwhelmingly positive, with users praising the ease of installation and the peace of mind it provides for insured delivery of goods. Customers appreciate the revenue earned from each policy taken and the high uptake rate. The customer service team is highlighted as responsive and helpful, making the overall experience positive. However, there are concerns raised about the app requiring registration on a separate platform, additional account creation, and credit card information. Some users find the process cumbersome and not seamlessly integrated with Shopify, leading to frustration.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 4, 2023
So easy to install, takes all the risk away for the customer by ensuring insured delivery of the goods. Even better that we earn revenue from each policy taken. So far averaging about 95% take up with Ship Safely. Very clever idea, so simple and strongly reccomend these guys. Also was quick to answer questions we had regarding install and claim process.
May 10, 2023
New to ship-safely but loving it so far. The customer uptake has been really positive and it takes the stress out of it for us knowing we don't have to deal with any postage issues. There's no downside to installing the app. You walk away with peace of mind and a small $ percentage on top.
March 31, 2023
Extremely valuable asset for any e-commerce store, set and forget addition to your business that will protect you monetarily and save you time. Customer service team is A+, both responsive and helpful too mail/calls alike.
March 29, 2023
At a point where it was looking like we'd never find a solution to a shipping problem, we came across Ship Safely at an expo and this is just the service we were looking for. The guys are super helpful, you get to speak with them directly and they go above and beyond to help make the app work for your business. I cannot recommend them highly enough. It's brilliant.
Feb. 1, 2023
Ship-Safely is a must for an e-comm business. It gives us the peace of mind that our shipments are protected. Ship-safely steps in if your shipment is lost or misplaced. Sadly, with the high turnover of staff and staff shortages in the courier industries in Sydney, lost or misplaced parcels are becoming more and more common. Ship-safely has stepped in for a number of our shipments that were lost, not only covered the cost of the items that were lost in transit, but ordered the same order again so that the customer was not left without their uniforms. It is an opt-out service, so the customer has the ultimate decision about whether or not they would like their shipment protected. The low cost for protection means most customers are happy to protect their order. Implementation was simple. Will and the team were a fantastic support throughout that process. Ongoing support is a breeze.
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