Ship‑Safely for Shopify

Ship‑Safely

Global transit insurance to fight Porch Piracy & damaged goods

View on App Store

Rating

4.3

feedback

8

Reviews

chart

#10,849

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    38%
  • Less than a year
    62%
  • More than a year
    0%

Reviews Summary

The reviews for the Ship Safely Shopify App are overwhelmingly positive, with users praising its ease of installation, revenue generation, customer service, and peace of mind it provides. Customers appreciate the protection offered for shipments and the quick resolution of any issues. However, there are some negative comments regarding the registration process, additional account creation, and the requirement for credit card information outside of Shopify's native system. Despite these concerns, the majority of users find Ship Safely to be a valuable asset for their e-commerce businesses, offering a set-and-forget solution for shipment protection.

Highlights

Ease of installation and revenue generation
Customer service and peace of mind
Shipments protection and issue resolution
Registration process and additional account creation
Value as an asset for e-commerce businesses

Rating Breakdown

  • 5
    88% (7 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    12% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

July 4, 2023

So easy to install, takes all the risk away for the customer by ensuring insured delivery of the goods. Even better that we earn revenue from each policy taken. So far averaging about 95% take up with Ship Safely. Very clever idea, so simple and strongly reccomend these guys. Also was quick to answer questions we had regarding install and claim process.

Using app

About 1 year

Total reviews

1

Average rating

5.0

1 / 5 Share

June 20, 2023

We couldn't get use of the app just by downloading it, they wanted us to register on their platform, provide them with an email, phone number, and they force a 2-step authentication. Prepare your credit card too! They will charge twice a month! Embrace yet another account (and accounting)! This is not a native Shopify system which can log you in seamlessly using your Shopify credentials like most apps do - very annoying to create yet another account! The app would utilize a Shopify store efforts in advertising and driving traffic - would upsell package protection to shoppers, and would kick back to a store 10% of what they made from that store. What is stopping a Shopify store from adding a Package Protection as an option to a Shopify cart? Charge the same fees only keeping 100% of the proceeds without going through ridiculous hoops of signups? The Shopify does not allow them certain things so they want you out on their server which caters also to Woocommerce and Bigcommerce - a one-fit-all solution, not a Shopify solution. Shopify users have to dance around with a drum providing emails, phones - all what app demands. Any "paracite" apps leaching off Shopify sellers' hard work should not be placing unreasonable demands or burdens on Shopify sellers, should be thinking how to adhere to Shopify frameworks and be more usable and user friendly. Apps that demand a separate login and a credit card outside of Shopify should be banned from the Shopify App Store.

Using app

6 days

Total reviews

4

Average rating

2.0

Developer Reply

Hi Amtech Direct, Thank you for your review. We treat all reviews with utmost importance and priority. We’re sorry that you had problems creating a Ship-Safely account that required you to use two-factor authentication. As a Financial Services provider this information is required to uphold our license conditions which provides our partners with added security in this cyber threatening world. We treat Cyber Security with utmost importance and resource this area significantly for the protection of all parties. Our partners love that they can track all performance and real time data in their dashboard at their leisure. It promotes trust and drives loyalty. Our Global Shipping Protection is designed to reward all the hard work our partners do. Credit card information is needed to complete the process between the consumer, the retailer and Ship-Safely. Ship-Safely is proactive in adhering to all global Privacy Acts along with Shopify terms and conditions. Regards, The Ship-Safely Team

5 / 5 Share

May 10, 2023

New to ship-safely but loving it so far. The customer uptake has been really positive and it takes the stress out of it for us knowing we don't have to deal with any postage issues. There's no downside to installing the app. You walk away with peace of mind and a small $ percentage on top.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 31, 2023

Extremely valuable asset for any e-commerce store, set and forget addition to your business that will protect you monetarily and save you time. Customer service team is A+, both responsive and helpful too mail/calls alike.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 29, 2023

At a point where it was looking like we'd never find a solution to a shipping problem, we came across Ship Safely at an expo and this is just the service we were looking for. The guys are super helpful, you get to speak with them directly and they go above and beyond to help make the app work for your business. I cannot recommend them highly enough. It's brilliant.

Using app

27 days

Total reviews

3

Average rating

4.7

All reviews

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