ShipAlert

ShipAlert is an app designed to help ecommerce merchants spot delayed orders before customers complain. It monitors every fulfilled order and identifies delayed shipments based on specific criteria such as no carrier scan in 48 hours or past the delivery date. The app allows merchants to proactively address at-risk orders before customers raise concerns, with the option to automatically send polite notifications to customers about delays. ShipAlert provides a comprehensive dashboard displaying the status of every shipment, including those in transit, delayed, and delivered, with support for over 1,200 carriers and hourly checks. Users can customize delay thresholds and customer email notifications.