Rating
4.8
feedback
113
chart
#271
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
2%
-
Less than a month
13%
-
Less than a year
49%
-
More than a year
35%
Reviews Summary
The Shopify App has received mostly positive reviews from users. Users appreciate the app's efficiency in creating shipping labels, tracking numbers, and syncing shipping information. The app has helped streamline the shipping process for many users, saving time and minimizing errors. Users also praise the quick and helpful customer support provided by the app. However, some users have mentioned areas for improvement, such as the lack of certain features like bulk item selection and the need for better communication about support options.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 12, 2024
すごく便利！
5つ星のレビュー、誠にありがとうございます！無料トライアル期間をぜひご活用いただき、ご要望やご不明点などありましたら、どうぞお気軽にShip&coサポート宛にお問い合わせください。
Oct. 15, 2024
簡単に送り状作成・追跡番号・配送状況を連携できます。 ただ以下が気になっている点です。 - 複数のアイテム選択時などに、スプレッドシートのようにShiftを押しながらチェックをまとめてつけれる機能などがない。 - 配送指定日がランダムなタイミングでシステム側で入力されゆうパケットなど配送指定日項目が不要であるにもかかわらずエラーで１つ１つ修正せざるを得ないケースがしばしば発生する - 配送方法のデフォルト設定ができず毎回手作業での選択になるため、配送オペレーションにて指定ミスなどが発生しやすい 上記などの伸び代があるため3とします。
レビューを投稿いただき、誠にありがとうございます。また、ご不便に思われている点があるという事で、お詫び申し上げます。 お寄せいただいた項目について、弊社サポートチームから別途コンタクトをさせていただいておりますので、そちらで詳細を確認させていただけますと幸いです。何卒よろしくお願い申し上げます。
Sept. 27, 2024
Sept. 21, 2024
it's good but... their support is just email. It would be nice if they could clearly put this on their website instead of having a new customer trawl through their website trying to find a solution. If you have confidence that your email isn't going off into the nether to be ignored it makes you happy - turns out - they DO respond super quick- but I didn't enjoy feeling OMG here we go, no chat, no phone, just a contact form- I was delighted with the help I received btw and this app is a game changer
Thank you for taking the time to leave a review on the Shopify App Store. We’re sorry to hear that we didn’t meet your expectations, especially in terms of support response time. Could you let us know when we were late to respond? We’d like to investigate the issue and ensure it doesn’t happen again. Regarding the email you sent on September 19th at 11:53, we replied promptly at 12:03 and followed up again at 21:46 to confirm that the issue with your Shopify order sync had been resolved. If you didn’t receive our replies, could you check your spam folder? It’s possible they were mistakenly filtered. As for phone support: We used to accept calls, but as a small team, we found ourselves spending hours on the phone, which affected our ability to respond to everyone efficiently. Our data shows that resolving issues via email is usually faster and more effective, especially when we need screenshots or to provide detailed instructions. That said, we do offer the option to book an online demo or call for new customers. If you have any questions or would like to set up a demo, we’re more than happy to help. Once again, thank you for your feedback, and we truly value your business.
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