Rating
4.8
feedback
113
chart
#206
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
2%
-
Less than a month
13%
-
Less than a year
49%
-
More than a year
35%
Reviews Summary
The reviews for this Shopify App are mostly positive, with users praising its efficiency in creating shipping labels and streamlining the fulfillment process. Users appreciate the quick support provided by the team, although some mention the limitation of support being only through email. The app is commended for its ease of use and time-saving features, especially in international shipping scenarios. However, there are a few concerns raised, such as the lack of certain functionalities like bulk item selection and the need for manual selection of shipping methods each time, leading to potential errors in operations. Despite these drawbacks, the majority of users find the app valuable for their business operations.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 12, 2024
すごく便利！
5つ星のレビュー、誠にありがとうございます！無料トライアル期間をぜひご活用いただき、ご要望やご不明点などありましたら、どうぞお気軽にShip&coサポート宛にお問い合わせください。
Oct. 15, 2024
簡単に送り状作成・追跡番号・配送状況を連携できます。 ただ以下が気になっている点です。 - 複数のアイテム選択時などに、スプレッドシートのようにShiftを押しながらチェックをまとめてつけれる機能などがない。 - 配送指定日がランダムなタイミングでシステム側で入力されゆうパケットなど配送指定日項目が不要であるにもかかわらずエラーで１つ１つ修正せざるを得ないケースがしばしば発生する - 配送方法のデフォルト設定ができず毎回手作業での選択になるため、配送オペレーションにて指定ミスなどが発生しやすい 上記などの伸び代があるため3とします。
レビューを投稿いただき、誠にありがとうございます。また、ご不便に思われている点があるという事で、お詫び申し上げます。 お寄せいただいた項目について、弊社サポートチームから別途コンタクトをさせていただいておりますので、そちらで詳細を確認させていただけますと幸いです。何卒よろしくお願い申し上げます。
Sept. 27, 2024
Sept. 21, 2024
it's good but... their support is just email. It would be nice if they could clearly put this on their website instead of having a new customer trawl through their website trying to find a solution. If you have confidence that your email isn't going off into the nether to be ignored it makes you happy - turns out - they DO respond super quick- but I didn't enjoy feeling OMG here we go, no chat, no phone, just a contact form- I was delighted with the help I received btw and this app is a game changer
Thank you for taking the time to leave a review on the Shopify App Store. We’re sorry to hear that we didn’t meet your expectations, especially in terms of support response time. Could you let us know when we were late to respond? We’d like to investigate the issue and ensure it doesn’t happen again. Regarding the email you sent on September 19th at 11:53, we replied promptly at 12:03 and followed up again at 21:46 to confirm that the issue with your Shopify order sync had been resolved. If you didn’t receive our replies, could you check your spam folder? It’s possible they were mistakenly filtered. As for phone support: We used to accept calls, but as a small team, we found ourselves spending hours on the phone, which affected our ability to respond to everyone efficiently. Our data shows that resolving issues via email is usually faster and more effective, especially when we need screenshots or to provide detailed instructions. That said, we do offer the option to book an online demo or call for new customers. If you have any questions or would like to set up a demo, we’re more than happy to help. Once again, thank you for your feedback, and we truly value your business.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more