Royal Flushh Japan Toilet Sound review for Shipandco
Sept. 21, 2024
it's good but... their support is just email. It would be nice if they could clearly put this on their website instead of having a new customer trawl through their website trying to find a solution. If you have confidence that your email isn't going off into the nether to be ignored it makes you happy - turns out - they DO respond super quick- but I didn't enjoy feeling OMG here we go, no chat, no phone, just a contact form- I was delighted with the help I received btw and this app is a game changer
Thank you for taking the time to leave a review on the Shopify App Store. We’re sorry to hear that we didn’t meet your expectations, especially in terms of support response time. Could you let us know when we were late to respond? We’d like to investigate the issue and ensure it doesn’t happen again. Regarding the email you sent on September 19th at 11:53, we replied promptly at 12:03 and followed up again at 21:46 to confirm that the issue with your Shopify order sync had been resolved. If you didn’t receive our replies, could you check your spam folder? It’s possible they were mistakenly filtered. As for phone support: We used to accept calls, but as a small team, we found ourselves spending hours on the phone, which affected our ability to respond to everyone efficiently. Our data shows that resolving issues via email is usually faster and more effective, especially when we need screenshots or to provide detailed instructions. That said, we do offer the option to book an online demo or call for new customers. If you have any questions or would like to set up a demo, we’re more than happy to help. Once again, thank you for your feedback, and we truly value your business.
