ShipAware
ShipAware is a Shopify App designed to help ecommerce merchants stay informed about shipping issues before customers do. It provides alerts for late or unscanned shipments, late fulfillments, and offers auto customer emails based on shipment status. Merchants can view and filter all shipments from their stores in one dashboard, set estimated delivery times, and receive alerts when shipments exceed the set time. ShipAware supports all US carriers.
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This app solved so many problems for us in 1 week. Issue: We ship orders in bulk through Shipstation. All orders are scanned and verified shipped, passed off to the carrier, but somehow the order never enters the shipment stream & just says "pre-shipment." We don't know there's an issue until the customer notifies us, angry of course, that their order has not arrived. This app completely solves that problem with sending a simple email if its been 3 days with a pre-shipment status or 7 days with no delivery. Simple interface, awesome price tag. Easy 5 Stars - thank you thank you thank you!
Wow, thanks for the kind review! It means so much to know the tool helped. If you have any questions, need help with anything, or have ideas for features, please don't hesitate to contact us.
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