Dup Fitness review for ShipHero Fulfillment

Feb. 29, 2024

My small business was with ShipHero for large amount of its life. In the beginning, the service was great and I was getting proper responses from support about all my shipping inquiries. Then, after being with ShipHero for a few months, large issues started to arise. I noticed I was beginning to get charged more for certain shipments, despite them being the same exact product. I reached out to support and was informed that there are holiday surge fees, however, it was not during holiday season! My original account manager, who was very responsive at first, stopped responding to me at all and I had to resort to using the ticket process which sometimes took weeks to get a response. The final straw for me was when I noticed a $1000 charge for a "tech fee" in my statement. I immediately reached out and after a couple weeks was informed that this is a new fee they are implementing for sellers selling less than 100k a month. There was never any announcement of this charge being implemented nor was it anywhere in my contract with ShipHero. Very sad to see how the company treats their smaller clients. I next did the logical thing that any individual would do and advised I would like to cancel my services. I was then given two options, get rid of the merchandise my self or have ShipHero dispose of it. Given certain liquidity restraints as a result of these fees, I was unable to sell my inventory that month and had to resort to disposal. ShipHero ended up billing my over $1200 for disposal and would not give me a quote beforehand, despite me asking for one. If I had known this was the case, I would have went to the warehouse and disposed of the merchandise my self! Overall, this was a nightmare experience as a small business and caused a lot of stress in addition to loss of business.