Sheltercase review for ShipHero Fulfillment

Sept. 17, 2020

ShipHero is a great service. I honestly had a sync problem with their software when they first received my inventory, which caused a few orders that were already fulfilled in my store to be shipped by them again. But I have to say that their support was quick and very attentive helping me solve this issue. They are available through direct intercom chat during all traditional working hours, and they go above and beyond to make sure they are addressing all your issues properly. The logistics part is also excellent. They ship your orders quickly (most of the time on the same day) and I had no issue with a single shipment from them. So congrats on that area as well. If you want my constructive feedback, I would say you should make your dashboard software more clear. Sometimes it is hard to understand exactly how many units you have on hand in the warehouse. Also, you could implement a ton of other features like a more detailed 'out of stock prevision' and many other useful features. Anyways, that's just my opinion. Again, shoutout to the customer service girls, you were awesome 100% of the time, this really makes all the difference.