ShipHub for Shopify
View on App Store

Rating

2.7

feedback

4

Reviews

chart

#11,998

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    25%
  • Less than a day
    0%
  • Less than a month
    50%
  • Less than a year
    0%
  • More than a year
    0%

Reviews Summary

ShipHub has received mixed reviews from users. While some customers praise the app for its great rates, excellent customer service, and efficient shipping process, others have expressed frustration with the lack of responsiveness from the support team. Positive themes include competitive shipping rates, responsive customer service, and ease of use for creating shipping labels and requesting pickups. On the other hand, negative themes revolve around delayed responses to inquiries and a perceived decline in service quality over time.

Highlights

Competitive shipping rates and cost savings
Responsive customer service
Efficient shipping process
Delayed responses to inquiries
Perceived decline in service quality

Rating Breakdown

  • 5
    75% (3 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    25% (1 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

2 / 5 Share

Jan. 13, 2025

We have been using ShipHub for 1.5 years and lately no one answers when you send messages/emails and there is no other provided way to contact them. The chat window on the site when I submitted my inquiry said they would respond within 3 to 5 hours and it's now been 5 days. I sent a follow-up this morning and it hasn't been read at the end of day. The service provided has slipped greatly from when we joined.

Using app

--

Total reviews

1

Average rating

2.0

5 / 5 Share

May 30, 2023

Can't say enough great things about Shane and the team at ShipHub. Incredible rates for shipping within Canada - easily better than anything we've found. Customer service responds fast with solutions and pickups are a breeze!

Using app

5 days

Total reviews

3

Average rating

5.0

5 / 5 Share

May 29, 2023

Great rates (often better than Canada Post, Fedex, Purolator, and UPS), great customer service, great pick-up service. Very happy with our switch over to Shiphub and their commitment to making shipping more manageable and easier to navigate.

Using app

6 days

Total reviews

4

Average rating

5.0

5 / 5 Share

May 29, 2023

Great service, good rates, great chat box (customer service representative responds in a timely manner), shipping speeds is the best I've seen over all the other competitors, making shipping labels is a easy process as well as requesting pickups.

Using app

2 minutes

Total reviews

4

Average rating

5.0

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more