Rating
2.7
feedback
4
chart
#13,035
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
25%
-
Less than a day
0%
-
Less than a month
50%
-
Less than a year
0%
-
More than a year
0%
Reviews Summary
ShipHub has received mixed reviews from users. While some customers praise the app for its great rates, excellent customer service, and efficient shipping process, others have expressed frustration with the lack of responsiveness from the support team. Positive themes include competitive shipping rates, responsive customer service, and ease of use for creating shipping labels and requesting pickups. On the other hand, negative themes revolve around delayed responses to inquiries and a perceived decline in service quality over time.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 13, 2025
We have been using ShipHub for 1.5 years and lately no one answers when you send messages/emails and there is no other provided way to contact them. The chat window on the site when I submitted my inquiry said they would respond within 3 to 5 hours and it's now been 5 days. I sent a follow-up this morning and it hasn't been read at the end of day. The service provided has slipped greatly from when we joined.
May 30, 2023
Can't say enough great things about Shane and the team at ShipHub. Incredible rates for shipping within Canada - easily better than anything we've found. Customer service responds fast with solutions and pickups are a breeze!
May 29, 2023
Great rates (often better than Canada Post, Fedex, Purolator, and UPS), great customer service, great pick-up service. Very happy with our switch over to Shiphub and their commitment to making shipping more manageable and easier to navigate.
May 29, 2023
Great service, good rates, great chat box (customer service representative responds in a timely manner), shipping speeds is the best I've seen over all the other competitors, making shipping labels is a easy process as well as requesting pickups.
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