Rating

4.1

feedback

7

Reviews

chart

#3,435

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    14%
  • Less than a day
    14%
  • Less than a month
    14%
  • Less than a year
    43%
  • More than a year
    14%

Reviews Summary

The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the app for its tracking and order status notification features. They find it convenient, affordable, and efficient in managing shipments and orders. The customer service is also highlighted as helpful and responsive, with users praising the support team for their guidance and quick responses. However, on the negative side, some users faced issues with setting up the app, experiencing difficulties in integration and finding tutorials or resources for assistance. Some users also mentioned specific problems with order fulfillment and installation errors.

Highlights

Positive feedback on tracking and order status features
Efficient shipment management
Positive customer service experience
Challenges with app setup and integration
Issues with order fulfillment and installation errors

Rating Breakdown

  • 5
    71% (5 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    29% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Aug. 19, 2022

It is best app on shopify app store for tracking and notify order status, team are very helpful towards any concern and issue while integrating this app on your store.

Using app

5 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Jan. 4, 2022

I used it for about 5 minutes and it wouldn't pull in any of my fulfilled orders so I cancelled the order.

Using app

7 minutes

Total reviews

2

Average rating

1.0

5 / 5 Share

Aug. 6, 2020

Great app! It shows me all my shipments at once and it's so affordable too! I can now conveniently check all my shipments at one go, and see how many orders have been delivered.

Using app

6 months

Total reviews

3

Average rating

5.0

1 / 5 Share

July 9, 2020

I had a painful experience trying to figure out how to set this add up, no good tutorials, no good youtube videos explaining how. After spending almost 3 hours on it, I found out that it was not worth it. I'm out of this trouble. My 7track.net tracking page will do the job.

Using app

About 9 hours

Total reviews

1

Average rating

1.0

Developer Reply

Dear Chad, We apologize for the inconvenience caused. The idea behind this app is to have the entire tracking management built within your Shopify store. The app lets you use your own email server to ensure your customers receive the live tracking emails in their inbox and not in their spam folder. You seem to have got stuck in the SMTP configuration. We tried reaching you to help you with the configuration. Also, the easiest way to obtain SMTP credentials would be to request your email provider. As discussed, we look forward to another opportunity to help you streamline your after shipment tracking process.

5 / 5 Share

June 26, 2020

This is a great app. I was manually entering tracking numbers into other programs like 17 Track and Package Mapper just to save money. This app is affordable and the customer service is awesome. I asked for two features to be added to the App and they added them. Give this app a try !

Using app

Over 2 years

Total reviews

10

Average rating

4.6

All reviews

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