ShipMonk | Order Fulfillment
ShipMonk - 3PL for Ecommerce Fulfillment
Rating
4.6
feedback
126
chart
#229
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
0%
-
Less than a month
5%
-
Less than a year
56%
-
More than a year
38%
Reviews Summary
ShipMonk has received a mix of positive and negative reviews from users. Positive aspects highlighted include efficient 3PL services, quick customer support, and dedicated support managers like Sarah, Daniel, and Joan. Users appreciate the accuracy and speed of order fulfillment, as well as the ease of onboarding and working with the ShipMonk app. The app is described as comprehensive and user-friendly, with helpful onboarding teams like David Lowthorp and Avi. Special projects and kitting items are handled efficiently, and the customer service team is praised for their responsiveness and problem-solving abilities. However, some users have raised concerns about hidden fees, slow special project timelines, and issues with billing and inventory management after closing accounts. Inconsistencies in weight measurements, overcharging for shipping, and challenges with syncing Shopify systems have also been mentioned as areas needing improvement.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 15, 2024
Accurate, efficient 3PL with a quick-to-respond customer service team. There are more than a few "hidden fees" in your contract so read carefully but in the end it's worth it for knowing your product is being managed well. While the customer service team always answers quickly and kindly, special projects sometimes take a few weeks - so budget time accordingly.
May 13, 2024
Shipmonk has been a wonderful partner in growing and scaling our business. Their customer support is extremely responsive and will go to great ends to make sure that your product is well taken care of and your questions or issues are resolved in as quick a timeline as possible.
April 26, 2024
No problem with the App, but awful, awful customer service. Stay far away. The service while using the app was ok. They're a little expensive, and a bit slow. But mostly good enough. When we decided to stop the service, they were a disaster. First they failed to get our inventory ready in time for pickup, then they continued to charge us after we closed our account. If our customer service experience so far is any indication, we'll end up needing to take them to small claims court in order to recover our money. My advice, if you must use ShipMonk, is to use a credit card that offers a "virtual card" feature, so that you can prevent them from billing your after you close your account. I have such a feature, but sadly didn't use it. Better, though, is to avoid them altogether. There are other 3PL companies that don't have these issues.
April 16, 2024
Working with ShipMonk and particulary our support manager Sarah, has been incredibly rewarding. Her expertise and dedication in handling challenging customer issues make her an essential asset to our team. She skillfully anticipates and resolves problems, greatly enhancing our brand's reputation. Sarah is not just a support manager; she's a significant part of our success, driving excellence and ensuring customer satisfaction. I am truly thankful for her impactful contribution to our team.
April 15, 2024
We switched to ShipMonk after a disasterous year with another fulfillment center. ShipMonk is accurate and speedy, and incredibly responsive to all my requests and needs. They cost more for sure, but it's totally worth it to have our orders processed correctly. We are looking forward to growing our business further now that order fulfillment is going so smoothly.
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