ShipMonk | Order Fulfillment
ShipMonk - 3PL for Ecommerce Fulfillment
Rating
4.4
feedback
95
chart
#1,011
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
0%
-
Less than a month
6%
-
Less than a year
60%
-
More than a year
33%
Reviews Summary
Shipmonk has received overwhelmingly positive reviews from ecommerce merchants. Customers appreciate the excellent customer service provided by the Happiness Engineers, with specific mentions of individuals like Austin Yocum, Anthony Presutti, and Nikki. The team is praised for being responsive, efficient, and going above and beyond to assist with any issues or concerns. The ease of use of ShipMonk's website and the overall efficiency of the system are highlighted as positive aspects. However, there are a few negative reviews that mention issues with onboarding, billing inconsistencies, and occasional stock discrepancies. Some customers also expressed dissatisfaction with the customer service experience, citing problems with tracking, lost goods, and billing errors.
Highlights
Review RSS Feed
All reviews
Oct. 27, 2025
Totally Happy with Shipmonk and its services. I particularly want to express our gratitude to happiness engineer 'Austin Yocum 'for diligently following up on given task and for all the excellent assistance provided throughout given process.
May 19, 2025
Dear Tegra, Drew, and Daisi, I wanted to express my sincere gratitude for your assistance with our company's order. Adding the additional information to the shipping label required prompt action due to the order's status, and I truly appreciate your swift responses. I was very relieved to hear the information was added before the shipping label was finalized. Because of your quick and efficient work, this will allow for the package to be delivered as smoothly as possible. Thank you again for your excellent service.
April 30, 2025
Outstanding service! I've been working with Shipmonk as a merchant practically since their inception. Throughout our partnership, they've consistently exceeded my expectations - always attentive, dedicated, and going above and beyond what's required. Special thanks to my incredible team at Shipmonk, particularly Anthony Presutti, the best Happiness Engineer anyone could hope to work with. Highly recommended!
March 12, 2025
I really appreciate the layout and ease of use of ShipMonk’s website—it makes managing logistics simple and efficient. Overall, the system works well for my business. In the past, I experienced some issues with receivings, where stock has occasionally been lost, though it often turns up later, which can also be frustrating. I also encountered some billing inconsistencies with special projects that led me to adjust how I handle certain processes. However, I’ve noticed significant improvements recently, especially with customer service. I had a direct call with Kristy recently, who was incredibly responsive and helpful in addressing these concerns. Customer service now responds much more quickly, and overall, operations seem to be running very smoothly. I appreciate the improvements and look forward to continued reliability with ShipMonk.
Feb. 13, 2025
I've had a really great experience with Shipmonk. We're no longer using them because we have our own warehouse now, but I truly had no complaints. Special shout out to Anthony B who was exceptionally helpful as we were closing the account.
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