ShipMonk | Order Fulfillment
A modern 3PL for fulfillment, shipping & inventory management.
Rating
4.4
feedback
97
chart
#922
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
0%
-
Less than a month
5%
-
Less than a year
60%
-
More than a year
33%
Reviews Summary
Shipmonk has received a mix of positive and negative reviews from ecommerce merchants. Positive aspects include excellent customer service, with specific mentions of helpful and responsive Happiness Engineers such as Austin Yocum, Anthony Presutti, and others. Merchants appreciate the ease of use of ShipMonk's website and the efficiency in managing logistics. Additionally, there are comments about the company being accommodating during challenging times, such as transitioning shipments seamlessly during strikes. However, negative reviews highlight issues such as poor handling of inventory, shipping delays leading to negative customer reviews, billing inconsistencies, and challenges with the claim filing process. Some merchants also mentioned difficulties in terminating relationships with Shipmonk and issues with lost items and sloppy packing.
Highlights
Review RSS Feed
All reviews
Jan. 29, 2026
We worked with ShipMonk years ago and later decided to switch providers in an effort to stay more local to our business. Unfortunately, that didn’t work out — and it quickly reminded us how great your company truly is. We brought our business back, and honestly, you’re even better than you were before. We haven’t looked back since returning, and Anthony Presutti has been absolutely amazing. His support, professionalism, and dedication go above and beyond. We truly couldn’t imagine working with anyone else. We hope you like us, because you’re stuck with us!
Oct. 27, 2025
Totally Happy with Shipmonk and its services. I particularly want to express our gratitude to happiness engineer 'Austin Yocum 'for diligently following up on given task and for all the excellent assistance provided throughout given process.
May 19, 2025
Dear Tegra, Drew, and Daisi, I wanted to express my sincere gratitude for your assistance with our company's order. Adding the additional information to the shipping label required prompt action due to the order's status, and I truly appreciate your swift responses. I was very relieved to hear the information was added before the shipping label was finalized. Because of your quick and efficient work, this will allow for the package to be delivered as smoothly as possible. Thank you again for your excellent service.
April 30, 2025
Outstanding service! I've been working with Shipmonk as a merchant practically since their inception. Throughout our partnership, they've consistently exceeded my expectations - always attentive, dedicated, and going above and beyond what's required. Special thanks to my incredible team at Shipmonk, particularly Anthony Presutti, the best Happiness Engineer anyone could hope to work with. Highly recommended!
March 12, 2025
I really appreciate the layout and ease of use of ShipMonk’s website—it makes managing logistics simple and efficient. Overall, the system works well for my business. In the past, I experienced some issues with receivings, where stock has occasionally been lost, though it often turns up later, which can also be frustrating. I also encountered some billing inconsistencies with special projects that led me to adjust how I handle certain processes. However, I’ve noticed significant improvements recently, especially with customer service. I had a direct call with Kristy recently, who was incredibly responsive and helpful in addressing these concerns. Customer service now responds much more quickly, and overall, operations seem to be running very smoothly. I appreciate the improvements and look forward to continued reliability with ShipMonk.
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