Rating

4.1

feedback

141

Reviews

chart

#5,358

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    0%
  • Less than a month
    5%
  • Less than a year
    52%
  • More than a year
    41%

Reviews Summary

ShipMonk has received a mix of positive and negative reviews from ecommerce merchants. Positive aspects highlighted include the ease of use of the website, top-tier performance, responsive customer service, and helpful support from specific team members like Kristy, Anthony B, Moises G, and Sarah. Merchants appreciate the commitment to customer service, reliability, and the ability to flex volumes. However, negative aspects mentioned include issues with lost stock, billing inconsistencies, shipping delays, poor handling of inventory, and challenges with the onboarding process. Some merchants also expressed dissatisfaction with the customer service system, billing errors, and difficulties in terminating the relationship with ShipMonk. Despite these challenges, there is optimism for continued improvements in logistics and fulfillment processes.

Highlights

Ease of use, top-tier performance, responsive customer service
Challenges with lost stock, billing inconsistencies, shipping delays
Onboarding process, difficulties in terminating relationship, billing errors

Rating Breakdown

  • 5
    77% (108 ratings)
  • 4
    5% (7 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (2 ratings)
  • 1
    16% (23 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 12, 2025

I really appreciate the layout and ease of use of ShipMonk’s website—it makes managing logistics simple and efficient. Overall, the system works well for my business. In the past, I experienced some issues with receivings, where stock has occasionally been lost, though it often turns up later, which can also be frustrating. I also encountered some billing inconsistencies with special projects that led me to adjust how I handle certain processes. However, I’ve noticed significant improvements recently, especially with customer service. I had a direct call with Kristy recently, who was incredibly responsive and helpful in addressing these concerns. Customer service now responds much more quickly, and overall, operations seem to be running very smoothly. I appreciate the improvements and look forward to continued reliability with ShipMonk.

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 13, 2025

I've had a really great experience with Shipmonk. We're no longer using them because we have our own warehouse now, but I truly had no complaints. Special shout out to Anthony B who was exceptionally helpful as we were closing the account.

Using app

About 2 years

Total reviews

7

Average rating

4.6

3 / 5 Share

Feb. 10, 2025

We've had a mixed experience with Shipmonk as a fulfillment service. While there are some positives, there have been significant challenges that affected our operations. * International Order Shipping: We only achieved reliable international shipping after partnering with Passport, which revealed weaknesses in our initial approach. * Shipping from the UK to Europe: Relying on Royal Mail instead of globally recognized carriers like DHL or DPD caused major delays. Other fulfillment centers provided faster and more cost-effective solutions. * Customer Reputation Impact: Shipping delays led to an influx of negative reviews, hurting our brand. It took a lot of effort to regain customer trust. * Claim Filing Limitations: Unlike other warehouses, Shipmonk does not offer an intuitive claim filing process, meaning we had to absorb losses when issues arose. * Lost Items During Receiving: Items marked as "not seen" had no recourse for claims, adding to financial losses. * Service Discrepancy: While customer service has been helpful, the warehouse operations and contract terms fall short compared to other providers. Overall, Shipmonk shows potential, but its logistics and fulfillment processes still need greater reliability and flexibility. We've seen significant improvements over the past year and remain hopeful for continued progress in these areas. Throughout our experience, the customer service team has been outstanding—special thanks to Cassandra for her exceptional support. However, some operational challenges are clearly beyond her control.

Using app

Over 1 year

Total reviews

7

Average rating

4.1

5 / 5 Share

Feb. 7, 2025

Can't say enough good things ... top-tier performance, able to flex volumes, responsive and supportive of our business as we grow. We couldn't ask for better fulfillment partners

Using app

4 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Jan. 28, 2025

I had a disappointing experience, The quality of service was not up to expectations, and the handling of my inventory was poor. Following the instructions of one of the agents, I sent my products properly packed for protection. However, upon receiving the merchandise, the items were delivered incorrectly, one by one in envelopes, instead of being kept in the condition they were sent in. This not only increased my storage costs but also caused damage to several garments and led to additional expenses for unpacking and organizing.

Using app

8 months

Total reviews

1

Average rating

1.0

All reviews

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