All reviews

Rating Breakdown

  • 5
    80% (8 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    20% (2 ratings)
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1 / 5 Share

Aug. 7, 2024

Company cant seem to get their story straight. At first they were having delays because our site has a sidebar, then it's suddenly incompatible after 2 weeks of waiting for the install. It seems to me that they have no clue what they are doing. Avoid this company like the plague.

Using app

--

Total reviews

8

Average rating

2.0

1 / 5 Share

July 24, 2024

FRAUD APP, THESE PEOPLE ADDED A SHIPPING CHARGE IN MY CART WITHOUT ANY APPROVAL .I REQUEST SHOPIFY TO BLOCK AND REPORT THIS APP.

Using app

1 day

Total reviews

2

Average rating

3.0

5 / 5 Share

April 23, 2023

So far, three weeks, the experience has been incredibly smooth and well-managed. Customers are happy and we're happy too! I was a bit skeptical, because we don't love using outside companies to handle any part of our customer experience journey. The Shipped team has been so great though. Very responsive and thoughtful throughout onboarding and testing. We've had a few settled claims, and everything was very seamless. Definitely recommend!

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 23, 2023

The team at Shipped Suite, headed by Jasmine, has been extraordinary. Their system is designed with user-friendliness in mind, making it simple to use and integrate, and thus an invaluable addition to our services. Additionally, their customer service is truly exceptional, and worthy of recognition. Without reservation, I strongly recommend Shipped Shield to anyone considering their services.

Using app

28 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 15, 2023

Jasmine and the Team at Shipped Suite have been nothing short of outstanding. An initial issue with integrating the Shipped Shield app (due to a code conflict caused by another app I use) was quickly resolved and I am very thankful for the efficient service, expert guidance and friendly communication I have received so far. I have no hesitation in recommending Shipped Suite and the Shipped Shield Shopify app.

Using app

9 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 18, 2023

Jasmine was extremely helpful and knowledgeable. She took her time to answer all my questions and was very responsive via email.

Using app

Over 1 year

Total reviews

30

Average rating

5.0

5 / 5 Share

Jan. 4, 2023

Shipped Shield has brought us revenue while bringing our customers peace of mind. Not only is Shipped Shield easy to use, easy to implement, and a value add for our customers... Their customer service is amazing. They are fast to decide on claims and easy to work with. They are both efficient and professional. I highly recommend them for anyone considering.

Store

NewAir

Using app

2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 14, 2022

Please reach out, I installed the app but have some questions I'd like to ask and also help to know if it's configured properly

Using app

3 months

Total reviews

17

Average rating

4.8

5 / 5 Share

Feb. 25, 2022

our customers love shipped shield. i'm seriously amazed that almost every order includes it. we started looking for a shipping protection when we had a few orders this past month never make it to our customers. we're a new company so every lost order hurts since we have to ship the product out again, but love how now shipped will cover that loss. special thanks to jasmine for getting us set up so fast.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 16, 2022

This app does everything we need. The visual status of our shipments has been a great tool and helped reduce shipping questions. In addition, our customers love the ship shield, provides peace of mind for everyone invloved.

Using app

7 days

Total reviews

1

Average rating

5.0