Cavalry AI Customer Support

While we’ve tried other simpler AI tools previously, we were looking for a partner specialized in retail to help automate the most tickets possible as we have a lot of complex issues. We are happy to have found a true partner with Cavalry.

Shipped AI has been phenomenal at supporting us through our AI CX journey. I appreciate their willingness to listen and adjust and help figure things out as they arise. We’re an incredibly seasonal business, I was looking for a solution to help minimize the number of tickets humans needed to intervene to resolve. Shipped AI was able to significantly help reduce our seasonal staffing needs in Q4, and continue to release new features to make our lives easier. We are looking forward to the many enhancements they are going to make in 2025.

We're very happy with our experience with Shipped. We started with a 30-day free trial in 2024 and have been customers for almost one year. We appreciate the advanced level of complexity that their AI agents can handle, not just engaging in conversation with our customers, but proactively solving issues and thinking like our in-house support reps. We highly recommend Shipped Suite for any e-commerce retailers looking for advanced AI customer support agents.

So far, three weeks, the experience has been incredibly smooth and well-managed. Customers are happy and we're happy too! I was a bit skeptical, because we don't love using outside companies to handle any part of our customer experience journey. The Shipped team has been so great though. Very responsive and thoughtful throughout onboarding and testing. We've had a few settled claims, and everything was very seamless. Definitely recommend!

The team at Shipped Suite, headed by Jasmine, has been extraordinary. Their system is designed with user-friendliness in mind, making it simple to use and integrate, and thus an invaluable addition to our services. Additionally, their customer service is truly exceptional, and worthy of recognition. Without reservation, I strongly recommend Shipped Shield to anyone considering their services.

Shipped Suite's team, led by Jasmine, has been exceptional. Their user-friendly system is easy to use and implement, making it a valuable addition to our product offering. Moreover, their excellent customer service is worth noting. I wholeheartedly recommend Shipped Shield to anyone considering their services.

Jasmine was extremely helpful and knowledgeable. She took her time to answer all my questions and was very responsive via email.

Shipped Shield has brought us revenue while bringing our customers peace of mind. Not only is Shipped Shield easy to use, easy to implement, and a value add for our customers... Their customer service is amazing. They are fast to decide on claims and easy to work with. They are both efficient and professional. I highly recommend them for anyone considering.

our customers love shipped shield. i'm seriously amazed that almost every order includes it. we started looking for a shipping protection when we had a few orders this past month never make it to our customers. we're a new company so every lost order hurts since we have to ship the product out again, but love how now shipped will cover that loss. special thanks to jasmine for getting us set up so fast.

great app to make some extra money with shipping protection. easy to install, responsive support, loads fast. great experience so far.

An essential app for your store. It lets us stay focused on growing sales instead of dealing with the back and forth of support emails. Their onboarding team took care of everything for us. Super easy install

App works great, new revenue stream for us and super responsive customer service. So far so good ...

our customers love it. price is reasonable and most of our customers are adding it to their orders. props to their support team for getting us up and running immediately.

This app does everything we need. The visual status of our shipments has been a great tool and helped reduce shipping questions. In addition, our customers love the ship shield, provides peace of mind for everyone invloved.

We were looking to build something similar ourselves when we came across Shipped. Great app, great support. Highly recommend the app and all the options that come with it.