Shipping Tags ‑ Shipping Rules
The reviews are overwhelmingly positive, with many merchants praising the app’s flexibility for shipping rules, tags, rates, and promotions, as well as its ability to solve problems that other apps could not. A major strength highlighted repeatedly is the support team: reviewers describe the support as fast, patient, knowledgeable, and willing to go above and beyond to help with setup, troubleshooting, and complex configurations. Several users mention that the app is easy to use once understood, and that it can be a powerful solution for specific shipping needs. The main negatives are around initial complexity, missing or unclear documentation/examples, compatibility limitations, and a few pricing concerns. Some reviewers found the app convoluted at first and said they needed videos or support to get started. Others reported incompatibility with certain apps or regions, and one reviewer felt the pricing became unfriendly when enabling delivery-area settings. A small number of reviews also mention missing features or occasional headaches, suggesting the app may require refinement for broader or more advanced use cases.
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I recently experiencing outstanding customer service from the support team, and I can't praise them enough for their exceptional dedication to resolving issues swiftly and effectively. From the moment I emailed with the issue I encountered, their response was nothing short of impressive. Fixed and working great. Thank you.
Thank you for your review!!
Great support. I had a question that I was not able to figure out by myself. Vladimir helped me solve my problem in less than an hour! Thank you so much. Constructive Feedback: You could include examples for a lot of settings in the UI. That's all. Keep up!
Thank you for your review!
The app is very convoluted to use initially but there are videos available so you will definitely need to review those first. A major issue is that this app does not work with our upsell app (Zipify's OneClick). Furthermore, I sent a request about an issue with the app and never received a response about what needed to be done inside their app; instead, they responded with how to set up shipping settings inside Shopify.
I had been looking for 4 weeks to try and get my promotions working and Alex stayed on until really late and helped me develop the right rules and configure them correctly in order to get them in place. This was the best service I have received from any of the app developers. I have spoken to at least 15 different apps in the last two weeks. Again, blown away by the world class service. I would recommend this app to anyone.
Alex was super helpful got everything set up correctly, the app is exactly what we required. Many thanks!
Thank you so much for your feedback🙏 Our support team is always here to help😎
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