Shipping Tracker by DevCloud
Track your shipments in an easy and fancy way!
Rating
4.4
feedback
134
chart
#8,671
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
4%
-
Less than a month
22%
-
Less than a year
56%
-
More than a year
16%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback. On the positive side, many users appreciate the app's tracking features, responsive support team, and ease of use. Customers like the ability to customize tracking pages, receive notifications, and manage orders efficiently. However, on the negative side, some users have experienced issues with unexpected charges, lack of support, and compatibility with other tracking apps. There are concerns about the app overwriting existing tracking pages, late updates on shipment statuses, and difficulties in customization. Despite these drawbacks, the app seems to be valuable for many users, especially in terms of tracking accuracy and customer communication.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 5, 2023
Great support team if you need any help. They were very fast and efficient in responding to our question and technical support question.
Jan. 19, 2023
BE AWARE!!! They will trick you with the monthly payment but then will charge you thousands of dollars depending on your order volume. In return you will get an app full of bugs with horrible interface. USELESS and I'd give it 0 out of 5 if I could.
We are sorry about the inconvenience, our payment plans are tied to a limit of orders tracked per month and we charge an additional per excess. This is described in our pricing page and in the Shopify Payment Agreement that is accepted when you upgrade your plan. We are open to refund the extra charges and we apologize for the confusion, please contact us for this and any improvement needed in our app. Thanks!
Dec. 2, 2022
I added this app this past Wednesday as a free trial to try and track whether orders that had shipped from my store had been delivered. I noticed today that I was charged $337.26 by this app. I have tried reaching out to Shopify and to the app developer to resolve this issue and nothing has come of it. I was not aware that there were fees involved in a free trial.
We are sorry about this issue, our free trial works with a top limit of orders tracked in the billing plan, you tracked all the orders since 2017 so that trigger the extra charges. We agree to refund the total of the amount and apologize about this issue.
Dec. 2, 2021
BEWARE! If you install the trial this will automatically overwrite any other tracking landing pages you may have already (such as aftership or sendcloud). When you uninstall this app, it will break every single tracking link you have sent out in the meantime. I HUGELY REGRET HAVING even tested this app. I'd be happy to rewrite this review if their support ever gets back to me to fix the damage this trial did.
We are really sorry about your experience with our app, there is an option to disable the tracking page in your store at installation. This feature is enabled to provide a custom tracking option having your customers always inside your site. We can remove all the tracking urls easily but need your confirmation in the App Dashboard.
June 12, 2021
I needed a reasonably priced app to quickly see the delivery status of my orders to identify any possible problems before customers experienced an issue. This app has bonus features of customized tracking pages which is nice. They seem to be continually making upgrades and have been responsive to my questions and requests so far.
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