Shipping Tracker by DevCloud
Track your shipments in an easy and fancy way!
Rating
4.1
feedback
136
chart
#10,438
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
4%
-
Less than a month
22%
-
Less than a year
56%
-
More than a year
15%
Reviews Summary
The reviews for this Shopify app are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the app's support team for being responsive and helpful in addressing their questions and technical issues. The app is also praised for providing accurate tracking data, customizable tracking pages, and timely notifications to customers. Users find it easy to use and value the features it offers, such as order lookup pages and automated tracking updates. However, on the negative side, several users have raised concerns about billing discrepancies, slow customer service responses, bugs in the app, and issues with interface customization. Some users have also experienced problems with tracking accuracy and compatibility with other tracking apps.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 22, 2024
Total disappointment. This app is no longer what it used to be. You pay for a service that only works halfway: 3/4 of my tracking numbers are not even traceable. Every time, the same message: 'Shipping tracker was not able to determine your shipping carrier for this tracking code, please check contact support.' And the support? It's incredibly slow, and their responses don’t offer any real solutions. No updates to fix the problem or to add major carriers. I no longer recommend this app; it has become unusable.
July 12, 2024
Horrible customer service and billing. They advertise a price for billing and then charge you a lot more. Do not get this app.
We are really sorry about your experience with our app. We have different billing plans according to the amount of fulfillments tracked. No extra charges are applied, please contact us at sales@devcloudsoftware.com and we are open to refund any extra charge.
April 5, 2023
Great support team if you need any help. They were very fast and efficient in responding to our question and technical support question.
Jan. 19, 2023
BE AWARE!!! They will trick you with the monthly payment but then will charge you thousands of dollars depending on your order volume. In return you will get an app full of bugs with horrible interface. USELESS and I'd give it 0 out of 5 if I could.
We are sorry about the inconvenience, our payment plans are tied to a limit of orders tracked per month and we charge an additional per excess. This is described in our pricing page and in the Shopify Payment Agreement that is accepted when you upgrade your plan. We are open to refund the extra charges and we apologize for the confusion, please contact us for this and any improvement needed in our app. Thanks!
Dec. 2, 2022
I added this app this past Wednesday as a free trial to try and track whether orders that had shipped from my store had been delivered. I noticed today that I was charged $337.26 by this app. I have tried reaching out to Shopify and to the app developer to resolve this issue and nothing has come of it. I was not aware that there were fees involved in a free trial.
We are sorry about this issue, our free trial works with a top limit of orders tracked in the billing plan, you tracked all the orders since 2017 so that trigger the extra charges. We agree to refund the total of the amount and apologize about this issue.
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