Shipping Tracker
The reviews for this Shopify App are quite mixed, with some users praising the great support team and efficient responses to questions and technical issues. On the positive side, users appreciate the customized tracking pages, accurate tracking data, and the ability to send notifications to customers at each step of the shipping process. However, there are several negative aspects highlighted in the reviews. Many users complain about the lack of support, unexpected billing charges, and issues with the app's functionality, such as failing to update shipping events for customers to track, overwriting existing tracking landing pages, and causing confusion with automated emails containing incorrect grammar. Some users also express frustration with the app's pricing structure and bugs in the interface.
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no support nothing, randomly fails to pick shipping events and update them at order page for customer to track, no reply from developers or support team, after leaving 5 message. NOT WORTH IT.
We are sorry about your issues. Unfortunately, the carriers used for your shipments were not available and dont allow our app to fetch the information needed.
Horrible customer service and billing. They advertise a price for billing and then charge you a lot more. Do not get this app.
We are really sorry about your experience with our app. We have different billing plans according to the amount of fulfillments tracked. No extra charges are applied, please contact us at [email protected] and we are open to refund any extra charge.
Great support team if you need any help. They were very fast and efficient in responding to our question and technical support question.
I added this app this past Wednesday as a free trial to try and track whether orders that had shipped from my store had been delivered. I noticed today that I was charged $337.26 by this app. I have tried reaching out to Shopify and to the app developer to resolve this issue and nothing has come of it. I was not aware that there were fees involved in a free trial.
We are sorry about this issue, our free trial works with a top limit of orders tracked in the billing plan, you tracked all the orders since 2017 so that trigger the extra charges. We agree to refund the total of the amount and apologize about this issue.
BEWARE! If you install the trial this will automatically overwrite any other tracking landing pages you may have already (such as aftership or sendcloud). When you uninstall this app, it will break every single tracking link you have sent out in the meantime. I HUGELY REGRET HAVING even tested this app. I'd be happy to rewrite this review if their support ever gets back to me to fix the damage this trial did.
We are really sorry about your experience with our app, there is an option to disable the tracking page in your store at installation. This feature is enabled to provide a custom tracking option having your customers always inside your site. We can remove all the tracking urls easily but need your confirmation in the App Dashboard.
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