Rating

4.5

feedback

602

Reviews

chart

#571

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    1%
  • Less than a month
    5%
  • Less than a year
    28%
  • More than a year
    61%

Reviews Summary

ShippingEasy has received mixed reviews from users. Positive aspects include the app's ability to streamline the shipping process, integrate with multiple platforms, provide excellent customer support, and offer features like automated label creation and rule-based automation. Users appreciate the time-saving benefits and convenience of using ShippingEasy for their fulfillment needs. However, negative feedback highlights issues such as difficulties in syncing orders, XML errors when adding money to the balance, unexpected charges, and poor customer service experiences. Some users also mentioned problems with overcharging for shipping and issues with refunds.

Highlights

Streamlined shipping process and time-saving benefits
Integration with multiple platforms and automation features
Excellent customer support and convenience
Issues with syncing orders, unexpected charges, and poor customer service
Problems with overcharging for shipping and difficulties with refunds

Rating Breakdown

  • 5
    87% (526 ratings)
  • 4
    4% (23 ratings)
  • 3
    1% (7 ratings)
  • 2
    1% (8 ratings)
  • 1
    6% (38 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Oct. 2, 2024

No matter how many times we reinstall the app, it never syncs our orders. When we go to add money to our balance we get a bunch of XML errors. The app simply doesn't work.

Store

Trovvve

Using app

10 days

Total reviews

1

Average rating

1.0

1 / 5 Share

June 13, 2024

this app is not working properly, wasted so much time try to print shipping labels!

Using app

36 minutes

Total reviews

2

Average rating

3.0

1 / 5 Share

Jan. 22, 2024

Stole $800 from us when they refused to refund shipping labels they canceled. Use someone else.

Using app

Over 5 years

Total reviews

5

Average rating

4.2

5 / 5 Share

Oct. 27, 2023

So far so good. We switched to ShippingEasy after working with a low-cost budget label creating software but they were incredibly analog and took way too long to create, sync, and print labels with Shopify. ShippingEasy has allowed us to cut our fulfillment time by over half. The features I particularly like are the automation of label creation based on rules, and InstantLabel which will automatically print the labels. This has allowed us to go from creating each label one-by-one, copying tracking over to Shopify, and printing and packing with our old system (~1.5 hrs a day before being able to pack), to now coming in each day and having all the labels automatically created, printed, synced, and ready to ship. There are still some things that need to be addressed (like some orders not being synced automatically...I've been waiting on a fix for this one for the last 3 months) but overall, I really don't have much to complain about.

Using app

6 months

Total reviews

4

Average rating

5.0

2 / 5 Share

Sept. 29, 2023

Avoid this company. They want to charge you money to access your own data. You can pay $14 a month and sign up for a marketing app that is tied to it, but overall how it works. You supply data of customers for shipments. It wants to charge you to access that data in meaningful report - $14. Yuck.

Using app

7 days

Total reviews

5

Average rating

3.2

All reviews

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