ShippyPro ‑ Shipping made easy
Automate shipping: ship, track, return orders faster than ever
Rating
4.4
feedback
73
chart
#602
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
-
Less than a month
18%
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Less than a year
38%
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More than a year
42%
Reviews Summary
ShippyPro has received a mix of positive and negative reviews from users. Positive aspects highlighted include the app's ease of use, time-saving features, efficient label management, and helpful customer support. Users appreciate the platform for streamlining daily operations, integrating multiple carriers, and providing quick solutions to shipping needs. However, negative feedback revolves around issues such as a recent decline in functionality and user experience, persistent bugs, slower processing times, and unhelpful automated customer service. Some users also mentioned dissatisfaction with the pricing structure and lack of essential features like managing returns and VAT codes for customs documents.
Highlights
Review RSS Feed
All reviews
Feb. 21, 2026
I’ve been using ShippyPro for nearly 10 years, since its early stages, and it used to be an outstanding platform. It was efficient, intuitive, and genuinely built with the user in mind. I recommended it without hesitation. Unfortunately, that is no longer the case. Over the years, and especially after the last major update, the platform has deteriorated significantly. The interface has become over-designed and under-functional. Instead of improving workflows, they’ve made them more cumbersome. Shipping orders in bulk is now slower and unnecessarily complicated. What was once intuitive now requires extra steps and constant second-guessing. The latest update introduced persistent bugs that disrupt daily operations, longer loading and processing times. Rather than streamlining processes, it has created friction at every stage. The focus seems to have shifted toward aesthetics at the expense of usability — exactly the opposite of what professional users need. Customer service is equally disappointing. Responses are automated, generic, and clearly copy-pasted. There is no real attempt to address issues in depth, and no visible concern for long-term customer retention. If my subscription hadn’t already auto-renewed, I would not have committed to another year. It’s extremely disappointing to see a once excellent platform decline this way. A textbook example of how to undermine a product that used to work exceptionally well.
Jan. 20, 2026
This app is truly crap. It has a lot of great functionality, and integrates a ton of carriers. But the UX sucks, their support is not helpful. And worst of all, there's barely a day that it works without issues. You're on chat with their support all the time. It's a major pain. And all that at the totally crazy price of €200/month, a multiple of what we pay for all other Shopify apps together and totally off other services like Sendcloud. If you can - avoid.
We're sorry to read about your experience. Reliability and usability are core priorities for us, so we take comments like yours very seriously. That said, we'd like to clarify a few points. ShippyPro is used daily by over 1,800 merchants worldwide, processing hundreds of thousands of shipments with a platform uptime of 99.9%. While issues can occasionally occur - especially in complex, multi-carrier environments - they are not representative of the standard experience we aim to deliver. Regarding support, we hear your frustration about needing to contact us frequently. Each time you reached out, we worked to resolve your issues as quickly as possible, but clearly the overall experience wasn't what it should have been. We'd welcome the opportunity to understand what went wrong. If you're open to it, please reach out to us directly at [email protected] so we can investigate and see how we can make things right.
Jan. 9, 2026
Interessante esperienza di interazione con il team di supporto di ShippyPro. Quasi in tempo reale si interagisce con un tecnico per investigare e cercare la causa del problema. In questo caso è stato scoperto un problema di sistema che ShippyPro risolverà presto.
Nov. 14, 2025
Ormai utilizziamo ShippyPro da anni e siamo molto soddisfatti. Permette di risparmiare molto tempo nell'operatività di tutti i giorni e in caso di domande o problemi l'assistenza è sempre pronta ad intervenire. Lo consigliamo!
Oct. 29, 2025
Usiamo ShippyPro da anni per gestire le nostre spedizioni, servizio facile ed intuitivo che ti aiuta a risparmiare molto tempo in fase di creazione etichette.
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