ShippyPro ‑ Shipping made easy
ShippyPro is a shipping management app that has received a mix of positive and negative reviews from users. Many users appreciate its ability to streamline shipping processes, integrate with multiple carriers, automate operations, and provide excellent customer support. The platform is praised for its solid performance, time-saving features, and intuitive interface. Users highlight the efficiency in managing daily operations, the quick response from support teams, and the continuous updates that enhance the user experience. However, some users have expressed dissatisfaction with the recent updates, citing issues such as a decline in usability, slower workflows, persistent bugs, and unhelpful customer service responses. The pricing of the app has also been a concern for some users, especially considering the level of service provided.
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gestionale sempre in aggiornamento, supporto veloce risposte rapide.
Ottimo sistema per la gestione integrata delle spedizioni con i corrieri. Da quando abbiamo iniziato a utilizzarlo, abbiamo migliorato e accelerato sensibilmente il processo di spedizione. Lo consiglio.
Ottimo strumento per la gestione delle spedizioni e dell’ecommerce. Una piattaforma estremamente solida per centralizzare la gestione delle spedizioni, soprattutto se lavori con più corrieri. L’integrazione è stata rapida e permette di automatizzare molte operazioni che normalmente richiederebbero tempo manuale: stampa etichette, tracking e notifiche ai clienti risultano semplici e ben organizzati. Particolarmente utile la parte di automazioni e regole di spedizione, che consente di ridurre errori operativi e migliorare la gestione logistica. Il supporto è reattivo e disponibile nella fase di setup, cosa non scontata per questo tipo di strumenti. Nel complesso una soluzione completa e scalabile per chi vuole strutturare seriamente la propria logistica ecommerce.
Llevamos usando la plataforma varios años ya. Es intuitiva y fácil de usar y gestionar. Comparada con otras propuestas diferentes que hemos recibido, también es la que mantiene la mejor relación calidad-precio. El equipo de soporte te atiende rápidamente y también aparecen notificaciones de actualizaciones o posibles caídas cuando acontecen. Muy recomendable.
I’ve been using ShippyPro for nearly 10 years, since its early stages, and it used to be an outstanding platform. It was efficient, intuitive, and genuinely built with the user in mind. I recommended it without hesitation. Unfortunately, that is no longer the case. Over the years, and especially after the last major update, the platform has deteriorated significantly. The interface has become over-designed and under-functional. Instead of improving workflows, they’ve made them more cumbersome. Shipping orders in bulk is now slower and unnecessarily complicated. What was once intuitive now requires extra steps and constant second-guessing. The latest update introduced persistent bugs that disrupt daily operations, longer loading and processing times. Rather than streamlining processes, it has created friction at every stage. The focus seems to have shifted toward aesthetics at the expense of usability — exactly the opposite of what professional users need. Customer service is equally disappointing. Responses are automated, generic, and clearly copy-pasted. There is no real attempt to address issues in depth, and no visible concern for long-term customer retention. If my subscription hadn’t already auto-renewed, I would not have committed to another year. It’s extremely disappointing to see a once excellent platform decline this way. A textbook example of how to undermine a product that used to work exceptionally well.
Thank you for taking the time to share such detailed feedback - especially as someone who has been with us for nearly 10 years. Long-term customers like you are incredibly important to us, which makes it even more disappointing to read that your recent experience hasn’t met expectations. We fully understand how impactful platform changes can be, particularly when they affect daily workflows that teams rely on. The recent update was designed to improve scalability, performance, and long-term flexibility, but we recognize that some changes may have altered established habits and introduced friction. That was certainly not our intention. Regarding performance and bugs, we are continuously monitoring feedback and releasing improvements to address reported issues as quickly as possible. If there are specific cases still affecting your operations, we would genuinely appreciate the opportunity to investigate them in detail with you. On customer support, we’re sorry to hear that your experience felt impersonal. While we do use automation to ensure faster initial responses, our goal is always to provide meaningful and human follow-up when needed. Your comment is valuable and will be shared internally to ensure we improve the depth and quality of our interactions. Our team is already reconnecting directly with you to understand your specific concerns and see how we can restore the level of efficiency and trust you experienced in the past. Thank you again for your honesty, it helps us improve. The ShippyPro Team
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