ShipRelay Fulfillment
ShipRelay eCommerce Logistic Fulfillment Management Software
Rating
5.0
feedback
15
chart
#3,835
Reviews Over Time
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47%
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47%
Reviews Summary
ShipRelay is highly praised by ecommerce merchants for its exceptional customer service, efficient fulfillment processes, customizable interface, and seamless integration with multiple platforms like Shopify and Amazon. The team at ShipRelay is commended for their responsiveness, willingness to customize services, and dedication to helping businesses succeed. Customers appreciate the ease of use of the software, the ability to track inventory accurately, and the cost-saving features such as optimization of package sizes and transparent pricing. ShipRelay's omni-channel capabilities, automated operations, and proactive cost-saving measures have been highlighted as major benefits for businesses looking to streamline their fulfillment processes. While some technical glitches have been mentioned, overall, the app is seen as a game-changer that allows entrepreneurs to focus on growth and marketing while leaving the operational side to ShipRelay.
Highlights
Rating Breakdown
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All reviews
June 18, 2024
MARION onboarded with ShipRelay this spring, and we have been incredibly pleased with their services and support so far! We are a small company offering a luxury product, and we have searched long and hard for a fulfillment partner that would be accurate, communicative, and committed to customer service. So far, ShipRelay has been a dream come true. They are incredibly responsive, and have been willing/able to customize our fulfillment to meet the needs of our multiple retail partners, integrating DSCO, Shopify, and more. They communicate frequently and quickly when needing more information, and are quick to address any (expected) challenges that come up during the complex onboarding process. I can't recommend Robert, Juan, Alexander, and their team enough!
Aug. 5, 2020
We would love to give 6 stars. The interface is the most robust customizable interface out of any fulfillment service we have previously tried. The ShipRelay team also goes above and beyond to troubleshoot any minor issues you might encounter.
May 4, 2020
ShipRelay Fulfillment is an excellent fulfillment service! As a ShipRelay client, I highly recommend them. Their customer service response time is excellent and they go above and beyond the call of duty to help out every step of the way. The software is well built and provides all of the useful information and reports my business needs. With ShipRelay fulfilling my orders, I don't have to worry about my orders being fulfilled efficiently, professionally and at the best real-time calculated rate. And the extent that the software allows me to customize my preferences is fantastic! I took my time comparing fulfillment companies and am really happy to be with ShipRelay.
March 30, 2020
Shiprelay has been a true gem. The level of service, the transparency, the efficiency has just changed my business. They are always ready and on call to help- big or small businesses they are here to help. The only thing i have to say is WORK WITH THEM!
March 9, 2020
ShipRelay is the best partner we could ask for. Their customer service is superb. Everybody in the company, including the CEO, Mike Weber, is helpful, flexible, and responds within hours to resolve any issues we may have. Their software is easy to use, and Mike is a pleasure to work with! We have been working with them for more than a year, and when we started, they made it clear that our success was their success, Every day since, they worked hard at it, and kept their promise. When we launched, we needed a strong shipping partner to help us navigate intricate logistics and to ensure success. ShipRelay has superseded expectations, and we cannot recommend them enough. If you need a strong shipping partner to make your business successful, too, ShipRelay is the best of the best.
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