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Shiprocket Engage ‑ Reduce RTO for Shopify

Shiprocket Engage ‑ Reduce RTO

Confirm COD orders and verify buyer addresses using WhatsApp

Fulfilling orders - Other Shipping solutions - Other
Developer
View on App Store

Rating

2.4

feedback

8

Reviews

chart

#2,695

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    12%
  • Less than a day
    0%
  • Less than a month
    38%
  • Less than a year
    38%
  • More than a year
    0%

Reviews Summary

The reviews for the Shopify App show a mix of positive and negative feedback. Positive aspects include excellent customer support, with specific mentions of a support team member named Nitinji who resolved issues promptly. Users appreciate the app's ability to increase customer engagement, automate messaging, and reduce Return to Origin (RTO) rates. Additionally, the app is praised for its features like clean messaging, abandoned cart notifications, and the ability to convert Cash on Delivery (COD) orders to prepaid. On the other hand, negative feedback revolves around issues with creating accounts, app functionality disruptions, and difficulties in disconnecting payment links like Razorpay. Some users also express frustration with poor customer support and unresponsiveness to queries.

Highlights

Excellent customer support and service
App features for customer engagement and reducing RTO rates
Issues with app functionality and payment link management
Frustration with poor customer support and unresponsiveness
Positive impact on reducing manual work and improving buyer experience

Rating Breakdown

  • 5
    50% (4 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    12% (1 ratings)
  • 1
    38% (3 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Sept. 4, 2024

I am trying to create an Engage my account but I am not able to create the WhatsApp Engage Account. Shopify support failed to assist me.

Store

SKOTSY

Using app

--

Total reviews

4

Average rating

3.0

2 / 5 Share

June 10, 2024

Suddenly the app stopped working as expected after few days. Whatapp number that was associated earlier does not show up and no order verification message is being send now. New order does not even show up on Order list section. Raised ticket but no response until now.

Store

Swarna Akriti

Using app

3 months

Total reviews

2

Average rating

3.5

5 / 5 Share

Aug. 1, 2023

Very Good Support and Service.. Specially Mr Nitinji has resolved my querries immediatedly after raising concern and provided me with better solution which are must for ecom store

Store

Luxewatches

Using app

4 days

Total reviews

4

Average rating

5.0

1 / 5 Share

July 24, 2023

Pathetic app. I have connected my razorpay in the app but i dont need razorpay link to send. There is no option to disconnect. I contacted support mail as well. No one respond. Pathetic customer suport.

Store

Zarishka

Using app

2 months

Total reviews

1

Average rating

1.0

1 / 5 Share

July 7, 2023

worst support worst support worst support worst support worst support worst support worst support worst support

Store

My Store

Using app

9 days

All reviews

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