Shiprocket Engage ‑ Reduce RTO
Reduce RTO using COD order confirmation & address verification
Rating
4.5
feedback
5
chart
#1,771
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
20%
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Less than a day
20%
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Less than a month
0%
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Less than a year
40%
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More than a year
0%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback. Positive aspects include the app's ability to increase customer engagement, automate messaging for pre and post-shipment support, and reduce RTO (Return to Origin) rates. Users appreciate the clean interface, abandoned cart messaging system, and the option to convert COD orders to prepaid. Additionally, the app is cost-effective and has a supportive team. On the other hand, negative feedback highlights issues such as the app suddenly not working as expected, difficulties in disconnecting payment links like Razorpay, and poor customer support with unresponsive communication.
Highlights
Review RSS Feed
All reviews
June 10, 2024
Suddenly the app stopped working as expected after few days. Whatapp number that was associated earlier does not show up and no order verification message is being send now. New order does not even show up on Order list section. Raised ticket but no response until now.
July 24, 2023
Pathetic app. I have connected my razorpay in the app but i dont need razorpay link to send. There is no option to disconnect. I contacted support mail as well. No one respond. Pathetic customer suport.
May 29, 2023
I would highly recommend this app for any upcoming and established D2C Brand that wants to easily and automatically increase customer engagement and convert traffic into sales. Automated clean messaging for Pre ship and Post ship support , clean interface, Abandoned cart messaging system, COD to Prepaid etc etc and On top of it's Cost Effective and they have a great support team too. It has helped us bring down RTO and even convert some COD orders to Prepaid too.
Thanks for sharing your positive experience with our Shopify app. We're thrilled to hear it's been beneficial for your D2C brand, increasing engagement and sales. We're dedicated to cost-effective solutions and great support. Thanks for recommending us - we'll keep supporting your business.
May 24, 2023
Great app for indian market to reduce RTO with whatsapp comms to buyers and get buyer intelligence. we were able to create a good buyer experience and also some impact on RTO, very less manual calling now required
Thanks for sharing your positive experience with us! Your feedback is appreciated, and we aim to keep providing value to your business.
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