Shiprocket Engage ‑ Reduce RTO
Confirm COD orders and verify buyer addresses using WhatsApp
Rating
2.2
feedback
8
chart
#2,817
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
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Less than a day
0%
-
Less than a month
38%
-
Less than a year
38%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer support, with specific mentions of a support team member named Nitinji who provided immediate solutions to queries. Users also appreciate the app's ability to increase customer engagement, automate messaging, and reduce Return to Origin (RTO) rates. On the other hand, negative feedback revolves around issues with app functionality, such as difficulty creating accounts, app suddenly stopping working, and challenges in disconnecting payment links like Razorpay. Additionally, there are complaints about poor customer support response times and unresponsiveness to user queries.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 4, 2024
I am trying to create an Engage my account but I am not able to create the WhatsApp Engage Account. Shopify support failed to assist me.
June 10, 2024
Suddenly the app stopped working as expected after few days. Whatapp number that was associated earlier does not show up and no order verification message is being send now. New order does not even show up on Order list section. Raised ticket but no response until now.
Aug. 1, 2023
Very Good Support and Service.. Specially Mr Nitinji has resolved my querries immediatedly after raising concern and provided me with better solution which are must for ecom store
July 24, 2023
Pathetic app. I have connected my razorpay in the app but i dont need razorpay link to send. There is no option to disconnect. I contacted support mail as well. No one respond. Pathetic customer suport.
July 7, 2023
worst support worst support worst support worst support worst support worst support worst support worst support
Store
My Store
Using app
9 days
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