Shiprocket Engage ‑ Reduce RTO
Reduce RTO using COD order confirmation & address verification
Rating
3.0
feedback
6
chart
#2,577
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
17%
-
Less than a day
17%
-
Less than a month
0%
-
Less than a year
33%
-
More than a year
17%
Reviews Summary
The reviews for this Shopify App are mixed, with some users praising its effectiveness in increasing customer engagement, automating messaging, and reducing RTO (Return to Origin) rates. Positive aspects highlighted include clean messaging for pre and post-shipment support, an abandoned cart messaging system, and the ability to convert COD orders to prepaid. Users also appreciate the app's cost-effectiveness and responsive support team. However, there are negative reviews mentioning issues such as the app suddenly not working as expected, difficulties in disconnecting payment links, and poor customer support with unanswered tickets and emails.
Highlights
Review RSS Feed
All reviews
March 2, 2026
Very poor support experience. The team is unable to handle customers professionally. My account manager, Komal, handled the issue irresponsibly and kept shifting all the blame to the tech team instead of doing her part. There was no ownership, no proper follow-up, and no solution. Overall support quality is disappointing. I would rather go with smaller companies like 11za that actually value customer service. even the reactivation process becomes hurdle, team confirm that my account is reactivated, after 6-7 hrs, its still deactivated.
June 10, 2024
Suddenly the app stopped working as expected after few days. Whatapp number that was associated earlier does not show up and no order verification message is being send now. New order does not even show up on Order list section. Raised ticket but no response until now.
July 24, 2023
Pathetic app. I have connected my razorpay in the app but i dont need razorpay link to send. There is no option to disconnect. I contacted support mail as well. No one respond. Pathetic customer suport.
May 29, 2023
I would highly recommend this app for any upcoming and established D2C Brand that wants to easily and automatically increase customer engagement and convert traffic into sales. Automated clean messaging for Pre ship and Post ship support , clean interface, Abandoned cart messaging system, COD to Prepaid etc etc and On top of it's Cost Effective and they have a great support team too. It has helped us bring down RTO and even convert some COD orders to Prepaid too.
Thanks for sharing your positive experience with our Shopify app. We're thrilled to hear it's been beneficial for your D2C brand, increasing engagement and sales. We're dedicated to cost-effective solutions and great support. Thanks for recommending us - we'll keep supporting your business.
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