Shiprocket Engage ‑ Reduce RTO
Confirm COD orders and verify buyer addresses using WhatsApp
Rating
1.4
feedback
5
chart
#4,797
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
40%
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Less than a day
20%
-
Less than a month
20%
-
Less than a year
20%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify app are mixed, with some users experiencing issues such as disabled buttons, login problems, and unresponsive customer support. On the other hand, positive reviews highlight the app's ability to increase customer engagement, automate messaging, reduce RTO (Return to Origin), and improve buyer experience. Users appreciate features like clean messaging, abandoned cart messaging system, and the app's cost-effectiveness.
Highlights
Review RSS Feed
All reviews
Sept. 22, 2025
This app no longer works? Everything is disabled including Sign Up & Get Started buttons.
May 30, 2025
not able to login, whatsapp api connected but hang after submission. waiting for support response since 3 days no updates.
July 24, 2023
Pathetic app. I have connected my razorpay in the app but i dont need razorpay link to send. There is no option to disconnect. I contacted support mail as well. No one respond. Pathetic customer suport.
May 29, 2023
I would highly recommend this app for any upcoming and established D2C Brand that wants to easily and automatically increase customer engagement and convert traffic into sales. Automated clean messaging for Pre ship and Post ship support , clean interface, Abandoned cart messaging system, COD to Prepaid etc etc and On top of it's Cost Effective and they have a great support team too. It has helped us bring down RTO and even convert some COD orders to Prepaid too.
Thanks for sharing your positive experience with our Shopify app. We're thrilled to hear it's been beneficial for your D2C brand, increasing engagement and sales. We're dedicated to cost-effective solutions and great support. Thanks for recommending us - we'll keep supporting your business.
May 24, 2023
Great app for indian market to reduce RTO with whatsapp comms to buyers and get buyer intelligence. we were able to create a good buyer experience and also some impact on RTO, very less manual calling now required
Thanks for sharing your positive experience with us! Your feedback is appreciated, and we aim to keep providing value to your business.
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