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Shiprocket Engage ‑ Reduce RTO for Shopify

Shiprocket Engage ‑ Reduce RTO

Confirm COD orders and verify buyer addresses using WhatsApp

Fulfilling orders - Other Shipping solutions - Other
Developer
View on App Store

Rating

3.1

feedback

7

Reviews

chart

#1,222

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    14%
  • Less than a day
    0%
  • Less than a month
    43%
  • Less than a year
    29%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify App are mixed, with both positive and negative feedback. Positive aspects include excellent customer support, with specific mention of a helpful support team member named Nitinji. Users appreciate the app's ability to solve major problems related to ecommerce stores, such as reducing RTO and increasing customer engagement. The app is also praised for its features like automated messaging, clean interface, and cost-effectiveness. On the other hand, negative feedback revolves around poor customer support, specifically mentioning issues with connectivity and lack of response.

Highlights

Excellent customer support and service, including specific mention of a helpful support team member
App's ability to solve major problems related to ecommerce stores, such as reducing RTO and increasing customer engagement
Features like automated messaging, clean interface, and cost-effectiveness
Negative feedback on poor customer support, issues with connectivity, and lack of response
Mixed reviews with both positive and negative feedback

Rating Breakdown

  • 5
    57% (4 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    14% (1 ratings)
  • 1
    29% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

2 / 5 Share

June 10, 2024

Suddenly the app stopped working as expected after few days. Whatapp number that was associated earlier does not show up and no order verification message is being send now. New order does not even show up on Order list section. Raised ticket but no response until now.

Store

Swarna Akriti

Using app

--

Total reviews

1

Average rating

2.0

5 / 5 Share

Aug. 1, 2023

Very Good Support and Service.. Specially Mr Nitinji has resolved my querries immediatedly after raising concern and provided me with better solution which are must for ecom store

Store

Luxewatches

Using app

4 days

Total reviews

4

Average rating

5.0

1 / 5 Share

July 24, 2023

Pathetic app. I have connected my razorpay in the app but i dont need razorpay link to send. There is no option to disconnect. I contacted support mail as well. No one respond. Pathetic customer suport.

Store

Zarishka

Using app

2 months

Total reviews

1

Average rating

1.0

1 / 5 Share

July 7, 2023

worst support worst support worst support worst support worst support worst support worst support worst support

Store

My Store

Using app

9 days

5 / 5 Share

May 29, 2023

GREAT APP AND BEST CUSTOMER SUPPORT . THIS APP HELPS TO SOLVE A MAJOR PROBLEM OF RTO RECOMMENDED TO ALL

Store

SickSneak

Using app

12 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you so much for your review! We're thrilled to hear that Shiprocket Engage has helped streamline your eCommerce business's operations on Shopify. We're always here to help you succeed!

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