Shiprocket Engage ‑ Reduce RTO
Reduce RTO using COD order confirmation & address verification
Rating
3.3
feedback
4
chart
#2,908
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
25%
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Less than a day
25%
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Less than a month
0%
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Less than a year
50%
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More than a year
0%
Reviews Summary
The reviews for this Shopify app are mixed, with some users experiencing issues such as disabled buttons, login problems, and lack of response from customer support. On the other hand, positive reviews highlight the app's ability to increase customer engagement, convert traffic into sales, reduce RTO, and improve buyer experience through WhatsApp communications. Users appreciate the automated messaging features, clean interface, and cost-effectiveness of the app. However, there are concerns about the lack of options to disconnect certain features and the responsiveness of the support team.
Highlights
Review RSS Feed
All reviews
June 10, 2024
Suddenly the app stopped working as expected after few days. Whatapp number that was associated earlier does not show up and no order verification message is being send now. New order does not even show up on Order list section. Raised ticket but no response until now.
July 24, 2023
Pathetic app. I have connected my razorpay in the app but i dont need razorpay link to send. There is no option to disconnect. I contacted support mail as well. No one respond. Pathetic customer suport.
May 29, 2023
I would highly recommend this app for any upcoming and established D2C Brand that wants to easily and automatically increase customer engagement and convert traffic into sales. Automated clean messaging for Pre ship and Post ship support , clean interface, Abandoned cart messaging system, COD to Prepaid etc etc and On top of it's Cost Effective and they have a great support team too. It has helped us bring down RTO and even convert some COD orders to Prepaid too.
Thanks for sharing your positive experience with our Shopify app. We're thrilled to hear it's been beneficial for your D2C brand, increasing engagement and sales. We're dedicated to cost-effective solutions and great support. Thanks for recommending us - we'll keep supporting your business.
May 24, 2023
Great app for indian market to reduce RTO with whatsapp comms to buyers and get buyer intelligence. we were able to create a good buyer experience and also some impact on RTO, very less manual calling now required
Thanks for sharing your positive experience with us! Your feedback is appreciated, and we aim to keep providing value to your business.
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