Shiprocket Engage ‑ Reduce RTO
The reviews for Shiprocket are mixed, with customers expressing both positive and negative experiences. On the positive side, some users appreciate the good service and the app's effectiveness in increasing customer engagement and reducing RTO. The automated messaging system, clean interface, and support team are highlighted as strengths. However, on the negative side, there are complaints about poor customer support, unresponsiveness to issues, and difficulties in disconnecting payment options like Razorpay. Some users feel that the support team lacks professionalism and accountability, leading to unresolved issues and dissatisfaction.
Review RSS feed
I am writing to express my strong dissatisfaction with Shiprocket's services. Despite reaching out multiple times via phone calls and emails, my issues remain entirely unresolved. The support agents I have interacted with seem ill-equipped to understand my concerns and have failed to provide any viable solutions.
Very poor support experience. The team is unable to handle customers professionally. My account manager, Komal, handled the issue irresponsibly and kept shifting all the blame to the tech team instead of doing her part. There was no ownership, no proper follow-up, and no solution. Overall support quality is disappointing. I would rather go with smaller companies like 11za that actually value customer service. even the reactivation process becomes hurdle, team confirm that my account is reactivated, after 6-7 hrs, its still deactivated.
Pathetic app. I have connected my razorpay in the app but i dont need razorpay link to send. There is no option to disconnect. I contacted support mail as well. No one respond. Pathetic customer suport.
I would highly recommend this app for any upcoming and established D2C Brand that wants to easily and automatically increase customer engagement and convert traffic into sales. Automated clean messaging for Pre ship and Post ship support , clean interface, Abandoned cart messaging system, COD to Prepaid etc etc and On top of it's Cost Effective and they have a great support team too. It has helped us bring down RTO and even convert some COD orders to Prepaid too.
Thanks for sharing your positive experience with our Shopify app. We're thrilled to hear it's been beneficial for your D2C brand, increasing engagement and sales. We're dedicated to cost-effective solutions and great support. Thanks for recommending us - we'll keep supporting your business.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.