Shiprocket Engage ‑ Reduce RTO
Reduce RTO using COD order confirmation & address verification
Rating
3.0
feedback
6
chart
#3,841
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
17%
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Less than a day
17%
-
Less than a month
0%
-
Less than a year
33%
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More than a year
17%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback. On the positive side, users appreciate the app's ability to increase customer engagement, automate messaging, and reduce Return to Origin (RTO) rates. The app is also praised for its clean interface and features like abandoned cart messaging and Cash on Delivery (COD) to Prepaid conversion. Users find it cost-effective and highlight the helpful support team. However, on the negative side, there are complaints about poor customer support experiences, issues with app functionality like sudden stops and missing features, and difficulties in account reactivation and payment gateway disconnection. Some users feel that the support team is unresponsive and lacks professionalism.
Highlights
Review RSS Feed
All reviews
March 2, 2026
Very poor support experience. The team is unable to handle customers professionally. My account manager, Komal, handled the issue irresponsibly and kept shifting all the blame to the tech team instead of doing her part. There was no ownership, no proper follow-up, and no solution. Overall support quality is disappointing. I would rather go with smaller companies like 11za that actually value customer service. even the reactivation process becomes hurdle, team confirm that my account is reactivated, after 6-7 hrs, its still deactivated.
June 10, 2024
Suddenly the app stopped working as expected after few days. Whatapp number that was associated earlier does not show up and no order verification message is being send now. New order does not even show up on Order list section. Raised ticket but no response until now.
July 24, 2023
Pathetic app. I have connected my razorpay in the app but i dont need razorpay link to send. There is no option to disconnect. I contacted support mail as well. No one respond. Pathetic customer suport.
May 29, 2023
I would highly recommend this app for any upcoming and established D2C Brand that wants to easily and automatically increase customer engagement and convert traffic into sales. Automated clean messaging for Pre ship and Post ship support , clean interface, Abandoned cart messaging system, COD to Prepaid etc etc and On top of it's Cost Effective and they have a great support team too. It has helped us bring down RTO and even convert some COD orders to Prepaid too.
Thanks for sharing your positive experience with our Shopify app. We're thrilled to hear it's been beneficial for your D2C brand, increasing engagement and sales. We're dedicated to cost-effective solutions and great support. Thanks for recommending us - we'll keep supporting your business.
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