Shiprocket Engage ‑ Reduce RTO
The reviews for this Shopify app are mixed, with both positive and negative feedback. On the positive side, users appreciate the app's good service, automated messaging features for customer engagement, clean interface, and cost-effectiveness. It has also helped in reducing RTO and converting COD orders to prepaid. However, there are significant concerns about the support experience. Users have reported poor customer support, with issues such as unprofessional handling of problems, lack of ownership, delayed responses, and difficulty in account reactivation. Some users also mentioned difficulties in disconnecting payment options like Razorpay.
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Very poor support experience. The team is unable to handle customers professionally. My account manager, Komal, handled the issue irresponsibly and kept shifting all the blame to the tech team instead of doing her part. There was no ownership, no proper follow-up, and no solution. Overall support quality is disappointing. I would rather go with smaller companies like 11za that actually value customer service. even the reactivation process becomes hurdle, team confirm that my account is reactivated, after 6-7 hrs, its still deactivated.
Pathetic app. I have connected my razorpay in the app but i dont need razorpay link to send. There is no option to disconnect. I contacted support mail as well. No one respond. Pathetic customer suport.
I would highly recommend this app for any upcoming and established D2C Brand that wants to easily and automatically increase customer engagement and convert traffic into sales. Automated clean messaging for Pre ship and Post ship support , clean interface, Abandoned cart messaging system, COD to Prepaid etc etc and On top of it's Cost Effective and they have a great support team too. It has helped us bring down RTO and even convert some COD orders to Prepaid too.
Thanks for sharing your positive experience with our Shopify app. We're thrilled to hear it's been beneficial for your D2C brand, increasing engagement and sales. We're dedicated to cost-effective solutions and great support. Thanks for recommending us - we'll keep supporting your business.
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