Shiprocket Engage ‑ Reduce RTO
The reviews are sharply mixed, but the negative feedback is much more detailed and frequent. Several merchants report serious problems with sales promises not matching the actual plan terms, especially around pricing and checkout/order limits, which they describe as mis-selling. Support is another major pain point: multiple reviewers say their issues were not resolved despite repeated calls and emails, and that support staff lacked ownership, professionalism, or the ability to provide clear solutions. Some also mention account/reactivation delays, poor follow-up, and difficulty getting responses from the team. On the positive side, satisfied users praise the app for helping automate customer communication and improve post-purchase engagement. They highlight features like pre-ship and post-ship messaging, abandoned cart recovery, COD-to-prepaid conversion, and buyer intelligence. These reviewers also say the app can help reduce RTO, save manual calling effort, and improve customer experience. Overall, the app appears to offer useful ecommerce automation features, but the service and support experience is inconsistent and, for some merchants, a major source of frustration.
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Very bad experience with Shiprocket’s sales team. Before payment, the sales person promised that ₹2,999 would give us checkout for 100 orders. I asked him 4–6 times to confirm, and he said yes every time. After I paid, he changed his statement and said the plan is valid for only 1 month. This was never told before payment. This is clear mis-selling. I have requested a full refund. Other merchants, please get everything in writing before you pay.
I am writing to express my strong dissatisfaction with Shiprocket's services. Despite reaching out multiple times via phone calls and emails, my issues remain entirely unresolved. The support agents I have interacted with seem ill-equipped to understand my concerns and have failed to provide any viable solutions.
Very poor support experience. The team is unable to handle customers professionally. My account manager, Komal, handled the issue irresponsibly and kept shifting all the blame to the tech team instead of doing her part. There was no ownership, no proper follow-up, and no solution. Overall support quality is disappointing. I would rather go with smaller companies like 11za that actually value customer service. even the reactivation process becomes hurdle, team confirm that my account is reactivated, after 6-7 hrs, its still deactivated.
Pathetic app. I have connected my razorpay in the app but i dont need razorpay link to send. There is no option to disconnect. I contacted support mail as well. No one respond. Pathetic customer suport.
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