Shiprocket Engage ‑ Reduce RTO
The reviews for this Shopify app are mixed, with both positive and negative feedback. On the positive side, users appreciate the app's good service and its effectiveness in increasing customer engagement and converting traffic into sales. The automated messaging system, clean interface, and features like abandoned cart messaging and COD to Prepaid conversion are highlighted as valuable. Users also mention the app's cost-effectiveness and the support team's helpfulness. However, on the negative side, there are complaints about poor customer support experiences, including unprofessional handling of issues, lack of ownership, delayed responses, and difficulties in account reactivation. Some users also mention issues with unnecessary payment links and challenges in disconnecting payment options.
Review RSS feed
Very poor support experience. The team is unable to handle customers professionally. My account manager, Komal, handled the issue irresponsibly and kept shifting all the blame to the tech team instead of doing her part. There was no ownership, no proper follow-up, and no solution. Overall support quality is disappointing. I would rather go with smaller companies like 11za that actually value customer service. even the reactivation process becomes hurdle, team confirm that my account is reactivated, after 6-7 hrs, its still deactivated.
Pathetic app. I have connected my razorpay in the app but i dont need razorpay link to send. There is no option to disconnect. I contacted support mail as well. No one respond. Pathetic customer suport.
I would highly recommend this app for any upcoming and established D2C Brand that wants to easily and automatically increase customer engagement and convert traffic into sales. Automated clean messaging for Pre ship and Post ship support , clean interface, Abandoned cart messaging system, COD to Prepaid etc etc and On top of it's Cost Effective and they have a great support team too. It has helped us bring down RTO and even convert some COD orders to Prepaid too.
Thanks for sharing your positive experience with our Shopify app. We're thrilled to hear it's been beneficial for your D2C brand, increasing engagement and sales. We're dedicated to cost-effective solutions and great support. Thanks for recommending us - we'll keep supporting your business.
Great app for indian market to reduce RTO with whatsapp comms to buyers and get buyer intelligence. we were able to create a good buyer experience and also some impact on RTO, very less manual calling now required
Thanks for sharing your positive experience with us! Your feedback is appreciated, and we aim to keep providing value to your business.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.