Shiprocket Promise
The reviews for this Shopify App are quite polarized, with a mix of extremely negative and positive feedback. On the negative side, users have reported issues with the app not working properly, poor customer support, being charged for non-functional services, and a lack of responsiveness from the team. Some users also mentioned that the app was not showing up on their pages, had bugs, and had misleading advertising. On the positive side, users praised the app for providing real-time Estimated Delivery Dates (EDD) to customers, being proactive in addressing technical glitches, and streamlining the shipping process. They appreciated the accurate calculations of EDD, the seamless integration with Shopify, and the ability to enhance customer satisfaction and boost conversions. Overall, the app seems to have a significant impact on the shipping process and customer experience, but there are areas that need improvement in terms of functionality, support, and communication.
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Useless. After installing the app every pincode is shown as 'pincode not serviceable'
They are not useful and even the support is not useful. They send invoice for some abrupt amount and you are expected to pay.
Pathetic experience with this app and support team. The app is no longer functional, yet customers are still being charged for it. Neither the Shiprocket team nor the Shopify team seemed aware that the app was not working anymore. We installed the app, found that it was non-functional, and uninstalled it the very same day without even using it once. Despite this, we were still charged. The most frustrating part is that the Shiprocket team took 7 days just to confirm that the app is no longer functional and suggested installing “Smart EDD” instead. If the app is discontinued or broken, why are users still being charged for it? This feels extremely misleading and unprofessional. Even after acknowledging the issue, they are refusing to refund the amount. Shameful and pathetic service. Please escalate this internally so that other users do not get fooled into paying for a non-working app.
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