Shiprocket Promise
The reviews for the Shiprocket app on Shopify are mixed, with both positive and negative feedback from users. Positive aspects include the app providing real-time Estimated Delivery Dates (EDD) to customers, proactive technical support from the Shiprocket team, and seamless integration with Shopify for easy order management. Users appreciate the accurate EDD calculations and the time-saving features of the app. However, negative themes in the reviews include the app being non-functional, lack of response from customer support, bugs and errors in the app, and issues with delivery date accuracy. Some users also mentioned dissatisfaction with the subscription model and the app's advertising on their website.
Review RSS feed
They are not useful and even the support is not useful. They send invoice for some abrupt amount and you are expected to pay.
Pathetic experience with this app and support team. The app is no longer functional, yet customers are still being charged for it. Neither the Shiprocket team nor the Shopify team seemed aware that the app was not working anymore. We installed the app, found that it was non-functional, and uninstalled it the very same day without even using it once. Despite this, we were still charged. The most frustrating part is that the Shiprocket team took 7 days just to confirm that the app is no longer functional and suggested installing “Smart EDD” instead. If the app is discontinued or broken, why are users still being charged for it? This feels extremely misleading and unprofessional. Even after acknowledging the issue, they are refusing to refund the amount. Shameful and pathetic service. Please escalate this internally so that other users do not get fooled into paying for a non-working app.
does not work. support does not even reply. assuming this is how they use the trial period.
The widget isn't showing up in the page.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.