Shiprocket Promise
The reviews for this Shopify App are quite mixed, with a majority of them giving a 1-star rating. Users have complained about various issues such as the app showing incorrect delivery dates, being non-functional, poor customer support, and being charged for a broken app. Some users also mentioned that the widget was not showing up on their page, leading to a frustrating experience. On the positive side, a few users appreciated the real-time Estimated Delivery Date (EDD) feature of the app and found it to be helpful and accurate. Despite the positive feedback, the negative reviews highlight significant issues with functionality, customer support, and billing practices.
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Useless. After installing the app every pincode is shown as 'pincode not serviceable'
Pathetic experience with this app and support team. The app is no longer functional, yet customers are still being charged for it. Neither the Shiprocket team nor the Shopify team seemed aware that the app was not working anymore. We installed the app, found that it was non-functional, and uninstalled it the very same day without even using it once. Despite this, we were still charged. The most frustrating part is that the Shiprocket team took 7 days just to confirm that the app is no longer functional and suggested installing “Smart EDD” instead. If the app is discontinued or broken, why are users still being charged for it? This feels extremely misleading and unprofessional. Even after acknowledging the issue, they are refusing to refund the amount. Shameful and pathetic service. Please escalate this internally so that other users do not get fooled into paying for a non-working app.
does not work. support does not even reply. assuming this is how they use the trial period.
The widget isn't showing up in the page.
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