Shiprocket Promise
The reviews for the Shiprocket app on Shopify are quite mixed. While some users praise the app for providing real-time Estimated Delivery Dates (EDD) and being helpful in streamlining the shipping process, others express frustration with non-functional features, poor customer support, and billing issues. Positive themes include accurate EDD calculations, proactive technical support, and seamless integration with Shopify. On the other hand, negative themes include non-functional app features, lack of responsiveness from support teams, and misleading billing practices. Users also mention bugs, errors, and issues with delivery date accuracy.
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They are not useful and even the support is not useful. They send invoice for some abrupt amount and you are expected to pay.
Pathetic experience with this app and support team. The app is no longer functional, yet customers are still being charged for it. Neither the Shiprocket team nor the Shopify team seemed aware that the app was not working anymore. We installed the app, found that it was non-functional, and uninstalled it the very same day without even using it once. Despite this, we were still charged. The most frustrating part is that the Shiprocket team took 7 days just to confirm that the app is no longer functional and suggested installing “Smart EDD” instead. If the app is discontinued or broken, why are users still being charged for it? This feels extremely misleading and unprofessional. Even after acknowledging the issue, they are refusing to refund the amount. Shameful and pathetic service. Please escalate this internally so that other users do not get fooled into paying for a non-working app.
does not work. support does not even reply. assuming this is how they use the trial period.
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