Shiprocket Promise
The reviews for this Shopify App are quite mixed, with a majority of them being negative. Users have reported issues such as the app showing incorrect information, being non-functional, and having poor customer support. Some users mentioned that the widget didn't show up on their page, while others felt that they were being charged for a non-working app. On the positive side, a few users praised the app for providing real-time Estimated Delivery Dates (EDD) to customers and for its helpful features. Despite the positive feedback, the negative reviews highlight significant issues with functionality, customer support, and billing practices.
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Useless. After installing the app every pincode is shown as 'pincode not serviceable'
Pathetic experience with this app and support team. The app is no longer functional, yet customers are still being charged for it. Neither the Shiprocket team nor the Shopify team seemed aware that the app was not working anymore. We installed the app, found that it was non-functional, and uninstalled it the very same day without even using it once. Despite this, we were still charged. The most frustrating part is that the Shiprocket team took 7 days just to confirm that the app is no longer functional and suggested installing “Smart EDD” instead. If the app is discontinued or broken, why are users still being charged for it? This feels extremely misleading and unprofessional. Even after acknowledging the issue, they are refusing to refund the amount. Shameful and pathetic service. Please escalate this internally so that other users do not get fooled into paying for a non-working app.
does not work. support does not even reply. assuming this is how they use the trial period.
The widget isn't showing up in the page.
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