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The reviews for this Shopify App highlight significant issues with support and usability. Merchants reported a disappointing support experience, with delays in response to critical issues affecting store functionality. The lack of timely communication and assistance led to frustration and ultimately to the decision to uninstall the app. Additionally, users found the app hard to set up and use, with little help from the support team despite reaching out via email. These negative aspects of poor support and usability hindered the overall experience and led to a low rating from users.
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Very bad experience with Shiprocket’s sales team. Before payment, the sales person promised that ₹2,999 would give us checkout for 100 orders. I asked him 4–6 times to confirm, and he said yes every time. After I paid, he changed his statement and said the plan is valid for only 1 month. This was never told before payment. This is clear mis-selling. I have requested a full refund. Other merchants, please get everything in writing before you pay.
Very disappointing support experience. I reported a critical issue with the Buy Now button on my product page, but after waiting several days, I received no response at all. Timely support is essential for any business, especially when store functionality is affected. Due to the lack of communication and assistance, I decided to uninstall the app and cancel my trial. Unfortunately, I cannot recommend this service based on my experience.
hard to set up and use. support team does not help even after sending email
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