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The reviews are overwhelmingly negative and focus on poor customer experience, misleading sales practices, and weak support. One merchant says the sales team promised a checkout plan for 100 orders at ₹2,999, then changed the terms after payment to a one-month validity, which the reviewer describes as mis-selling and asks others to get all promises in writing. Another reviewer reports a critical issue with the Buy Now button that went unanswered for several days, leading them to uninstall the app and cancel the trial because the lack of timely support made the app unusable for their store. A third review also says the app is hard to set up and use, and that support does not help even after email follow-up. Overall, the app is seen as difficult to use and poorly supported, with trust concerns around sales communication and billing terms.
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Very bad experience with Shiprocket’s sales team. Before payment, the sales person promised that ₹2,999 would give us checkout for 100 orders. I asked him 4–6 times to confirm, and he said yes every time. After I paid, he changed his statement and said the plan is valid for only 1 month. This was never told before payment. This is clear mis-selling. I have requested a full refund. Other merchants, please get everything in writing before you pay.
Very disappointing support experience. I reported a critical issue with the Buy Now button on my product page, but after waiting several days, I received no response at all. Timely support is essential for any business, especially when store functionality is affected. Due to the lack of communication and assistance, I decided to uninstall the app and cancel my trial. Unfortunately, I cannot recommend this service based on my experience.
hard to set up and use. support team does not help even after sending email
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