Rating
4.2
feedback
10
chart
#1,595
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
80%
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Less than a day
10%
-
Less than a month
10%
-
Less than a year
0%
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More than a year
0%
Reviews Summary
The reviews for the Shiprocket app are mixed, with both positive and negative feedback. On the positive side, users praise the app for its excellent support team that provides immediate and effective solutions to issues. The app is commended for features like customized shipping and COD charges, A/B testing capabilities, and the ability to reduce RTO rates by selectively applying COD charges. Users have reported significant boosts in prepaid sales, reduced return rates, and improved profitability in managing delivery costs. However, there are also negative reviews mentioning issues with the app not working properly, specifically related to blocking pin codes for COD orders.
Highlights
Review RSS Feed
All reviews
April 18, 2025
Today, I downloaded the Shiprocket app to use the SmartCOD feature. Initially, I faced some challenges while setting up the rules. However, after reaching out to their support team, I received an immediate and effective solution. It was truly impressive! The app I had been searching for the past 5 hours solved my issue in just 2 minutes. A big thank you to Shiprocket for the excellent support and such a helpful app!
Feb. 27, 2025
not blocking pin codes for COD orders. please resolve it or check what's wrong with that..but now it's working fine when we divided our all pin codes in to 4-5 parts, in bulk it's not working properly, so i am increasing the review size from 1 to 3 based on the shiprocket team discussion, they help me to resolve the issue.
Hi Preyans thank you for taking out time to download the app, as discussed with you on call the issue is resolved and it was happening because of the improper data format in which Pincodes were entered. We also had created a sample rule for your store which is working as per the expectation
Oct. 25, 2024
"Customized shipping and COD charges—amazing!" This app allows us to apply custom shipping and COD charges, which helps us manage profitability better. We love the flexibility it gives us to tweak payment and delivery options depending on the product and customer.
Oct. 25, 2024
"Reduced RTO drastically!" We were struggling with high RTO rates, but after using Shiprocket Smart COD, we've seen a significant reduction. The app's ability to apply COD charges selectively and hide payment methods makes it a brilliant tool for optimizing cash flow.
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