Rating

4.3

feedback

31

Reviews

chart

#9,495

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    6%
  • Less than a month
    13%
  • Less than a year
    58%
  • More than a year
    19%

Reviews Summary

ShipScout is a Shopify App that has received overwhelmingly positive reviews for its functionality and customer service. Users have praised the app for its ease of use in setting up shipping tests, robust analytics, and the ability to optimize shipping rates for increased profitability. The customer support team, particularly mentioned individuals like Jeff and Ben, has been highlighted for being responsive, helpful, and going above and beyond to assist users with their specific needs. Many users have mentioned that ShipScout has helped them make data-driven decisions, increase conversion rates, and improve their bottom line through A/B testing shipping thresholds and rates. However, there have been a few negative reviews mentioning issues with bugs in experiments and delays in receiving support responses.

Highlights

Positive customer service and support
Ease of use in setting up shipping tests
Robust analytics for optimizing profitability
Data-driven decisions for increasing conversion rates
Issues with bugs in experiments and delays in support responses

Rating Breakdown

  • 5
    90% (28 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    3% (1 ratings)
  • 1
    6% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Oct. 18, 2024

APP DOESN'T WORK! YOU'LL BE SCAMMED DON'T DOWNLOAD! SUPPORT IS INEXISTENT, NOBODY ANSWER EMAILS, A COMPLETE FRAUD! VERY DISSAPPOINTED

Using app

--

Total reviews

3

Average rating

2.3

5 / 5 Share

Aug. 5, 2024

ShipScout is fantastic! The team associated with this app (Jeff) specifically went above and beyond to ensure everything was set up correctly and provided ideas for future tests. It felt like I had my own internal CRO team.

Store

Tumlove

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

July 8, 2024

ShipScout stands out with their excellent customer service. Not only are they quick to respond, but more than willing to provide assistance, make adjustments, and lend a guiding hand. Our experience with this app and team was top notch and we highly recommend them!

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 8, 2024

Great tool and outstanding customer service that went above and beyond. The Founder helped us understand the analytics and also provided future test recommendations.

Using app

About 1 month

Total reviews

11

Average rating

5.0

5 / 5 Share

April 1, 2024

Really straight forward way to A/B test shipping rates in checkout and is extendable enough to include promotions outside of checkout with a little dev work. Best value for the cost!

Using app

4 months

Total reviews

4

Average rating

4.8

All reviews

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